Common Troubleshooting
Problems
Possible Solutions
No Power
Song Freezes
No sound after file transfer
MP3 Player not recognized by the
Computer
*Replace the Battery.
*Hold the Play/Pause/Stop button for 5 seconds. *Reset the MP3 player by removing the battery
*Make sure your WMA file(s) are not DRM protected. *The file is corrupted or damaged.
*Unsupported file format (ACC, WAV…... Etc)
*Ensure that the headphones are attached securely to the player.
*Make sure your WMA file(s) are not DRM protected. *Unsupported file format (ACC, WAV. ….Etc)
*Check the connection. *Switch USB ports.
* Reset the MP3 player by removing the battery.
If you are still having difficulties with your MP3 player, please contact Customer Care, Hours of operation,
