Compaq 2/8V manual Service and Support, HP Care Pack and Warranty Information, QuickSpecs

QuickSpecs

HP StorageWorks SAN Switch 2/8V and 2/8V Power Pack B-Series Family

Service and Support, HP Care Pack and Warranty Information

Warranty	(1-1-1) Hardware Warranty - One-year on-site warranty, 8x5, next business day response, installation not included.
	NOTE: The hardware warranty covers firmware and embedded non-saleable software. Saleable software carries its own
	warranty, see below.
	Software Warranty - HP warrants only that the software media will be free of physical defects for a period of ninety (90) days
	from delivery. EXCLUSIVE REMEDY. The entire liability of HP and its suppliers and your exclusive remedy for software that
	does not conform to this Limited Warranty shall be the repair or replacement of the defective media. This warranty and
	remedy are subject to your returning the defective media during the warranty period to HP in the country in which you
	obtained the software.
HP Service & Warranty	HP Service & Warranty Support Additional Warranty protection and/or HP Installation packages can be purchased.
Support	NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details. HP provides a one-year,
	hardware limited warranty, fully supported by a worldwide network of resellers and service providers.
	In addition, available service offerings include a full range of HP Care Pack packaged hardware and software services:
	Installation
	Extended coverage hours and enhanced response times
	System management and performance services
	For more information on warranty and support options, please visit our Web site at:
	http://www.hp.com/hps/tech/storage/supp/.

Software Product Services	Stand-alone telephone support
	Rights to new license version
	Media and documentation updates
Hardware Product Services	Installation services
	On-site maintenance (includes warranty support)
	Response time upgrades during the warranty period
	Post-warranty coverage

HP Care Pack Services

Warranty Upgrade

Options

Service offerings include a full range of Customer HP Care Pack services for both hardware and software services:

Response - Upgrade on-site response from next business day to same day 4-hours

Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours

Duration - Select duration of coverage for a period of 1, 3, or 5 years Additional Warranty protection and/or HP Installation packages can be purchased.

NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.

HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage.

HP Care Pack is not available for less than the product's warranty duration.

HP Care Pack is available for sale anytime during the warranty period for most products, but the commencement date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be required.

HP Care Pack services are prepaid.

For additional HP Care Pack (hardware & software) information, as well as orderable part numbers, please refer to the URL listed below:

http://h18005.www1.hp.com/services/carepaq/index.html

Additional Services	Implementation service, SAN Architecture service. For more information on service options, please visit our Web site at:
	http://www.hp.com/go/san.

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