TROUBLESHOOTING

You may save time and money by solving common monitor problems using the following simple, easy- to-apply solutions. If you are unable to solve the problem using these troubleshooting solutions, visit the Compaq website at www.compaq.com/athome or contact your Compaq authorized dealer, reseller, or service provider.

Problem

Possible Cause

Solution

 

 

 

Screen is blank

Power cord disconnected

Connect the power cord

 

 

 

 

 

 

Power switch off

Turn on power

 

 

 

 

 

 

Signal cable improperly

Connect signal cable properly

 

 

connected

 

 

 

 

 

 

 

 

Screen blanking utility is active

Depress any key on the keyboard or move the

 

 

mouse

 

 

 

 

 

 

 

Image appears blurred,

Brightness and contrast are

Press

to access the On-Screen Display (OSD),

indistinct, or too dark

too low

then select the brightness

and/or contrast

 

 

icon to adjust to desired levels*

 

 

 

 

Color is abnormal

A magnetic object may

Move the object farther away

 

 

be nearby

 

 

 

 

 

 

 

 

 

Monitor has been moved or

Press

to access the OSD, then select Degauss

 

inadvertently bumped

to activate*

 

 

 

 

 

Image is too large or too small

Horizontal width may need

Press

to access the OSD, then select

 

adjustment

H. Size

 

to adjust*

 

 

 

 

 

 

Vertical height may need

Press

to access the OSD, then select

 

adjustment

V. Size

 

to adjust*

 

 

 

 

 

Image is not centered

Horizontal position needs

Press

to access the OSD, then select

 

adjustment

H. Position

to adjust*

 

 

 

 

 

 

Vertical position needs

Press

to access the OSD, then select

 

adjustment

V. Position

to adjust*

 

 

 

 

“No Signal” is displayed

Monitor signal cable is not

Connect the 15-pin monitor signal cable to the

on screen

connected to the computer

computer. Be sure that computer power is on.

 

 

 

“Out of Range” is displayed on

Video resolution and/or refresh

Restart your computer, press F6 before Microsoft

screen

rate are set higher than what

Windows begins to load so that you enter Safe

 

your monitor supports

Mode. Change your settings to a supported setting

 

 

(see “Specifications”). Restart your computer so

 

 

that the new settings take effect.

 

 

 

 

*Refer to the “Using Your On-Screen Display” section for detailed instructions.

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