Troubleshooting (continued)
Problem | Possible Cause | Solution |
No speaker power | Speaker power plug may have | Check all speaker power connections and ensure |
| come unplugged | they are properly connected |
|
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|
| Power button on | Push the power button on the right side of the right |
| speaker may be off | speaker; power button should illuminate |
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|
No sound from speakers | Speaker audio plug may have | Make sure your audio input jack (lime green |
| come unplugged from the back | connector) is plugged into the back of your |
| of the computer | computer |
|
|
|
| Mute button on keyboard may | Push the mute button on your keyboard or click on |
| be activated | the speaker icon located on your Windows desktop |
|
| and deselect “Mute” |
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|
|
| Volume level may be adjusted | Increase the volume level by using your keyboard |
| too low | volume control or clicking on the speaker icon |
|
| located on your Windows desktop and increasing |
|
| the volume level |
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|
No sound from left speaker | Speaker connection from left | Make sure the speaker connection from the left |
| speaker may have come | speaker is plugged into the rear of the right |
| unplugged | speaker |
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|
|
| Left speaker balance may need | Click on the speaker icon located on your Windows |
| to be adjusted | desktop and adjust the |
|
| accordingly |
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|
Integrated microphone is | Microphone cable is not | Ensure that the microphone cable is connected |
not working | connected properly | properly |
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|
Monitor is overheating | There is not enough ventilation | Leave at least 3 inches (76mm) of ventilation |
| space to allow proper airflow | space surrounding your monitor, and do not place |
|
| objects on top of your monitor |
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