Manuals / Brands / Computer Equipment / Laptop / Compaq / Computer Equipment / Laptop

Compaq Armada 4100 Chapter 12, Chapter 13, Chapter 14

1 185

Download 185 pages, 1.22 Mb

. . . . . . . . . . . . . . . . . . . . . . . . .

Table of Contents xiii

Writer: Lorise Fazio - Saved by: Johnnie Abercrombie - Saved date: 09/19/97 3:22 PM

Part Number: 228099-003 - File name: TOC.DOC

Chapter 12

Caring for the Computer

Routine Care............................................................ 12-2

Travel Guidelines.....................................................12-3

Shipping Guidelines.................................................12-4

Chapter 13

Diagnostics

Accessing Diagnostics............................................. 13-1

Accessing Diagnostics from Windows.............. 13-1

Running Computer Checkup (TEST).......................13-2

Running The View System Information

(Inspect Utility)........................................................13-4

Chapter 14

Troubleshooting

Checklist.................................................................. 14-1

Interpreting Messages on the Screen.......................14-2

Solving Minor Problems.......................................... 14-2

Solving Battery Problems..................................14-3

Solving Diskette/Diskette Drive Problems........ 14-6

Solving Hard Drive Problems........................... 14-7

Solving Hardware Installation Problems........... 14-8

Solving Keyboard and Embedded

Numeric Keypad Problems................................14-9

Solving Memory Problems..............................14-10

Running the Monitor Self-Test........................14-10

Solving PC Card Problems..............................14-11

Solving Power Problems................................. 14-13

Solving Printer Problems.................................14-14

Solving Display Screen Problems................... 14-15

Solving Software Application Problems......... 14-17

Solving Sound Problems................................. 14-17

Contents

Main Reference Guide Notice Reference Guide Compaq Computer Corporation Compaq Armada 4100 Family of Personal Computers Page Agency Federal Communications Commission Notice Modifications Cables Declaration of Conformity - United States Only Airline Travel Notice European Notice Canadian Notice Avis Canadien Japanese Notice ! Energy Star Compliance Page Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Page Preface Using This Guide ! Page Chapter 1 Finding Information About Your Computer Printed and Online References Ordering Backup Diskettes Customer Registration Material Online Options Guide Worldwide Telephone Numbers Worldwide Telephone Numbers 1-4 Finding Information About Your Computer Finding Information About Your Computer 1-5 1-6 Finding Information About Your Computer Finding Information About Your Computer 1-7 1-8 Finding Information About Your Computer Chapter 2 Taking a Look at the Computer Front and Left Side Components Front and Left Side of the Computer Front and Right Side Components Front and Right Side of the Computer Keyboard Components Keyboard Keyboard Components Ref. Component Function Status Panel Lights Status Panel Lights Status Panel Lights Ref. Indicator Function Rear Components Rear of the Computer Bottom Components Bottom of the Computer Versatile Handle Chapter 3 Using Keyboard Shortcuts User-Programmable Keys Assigning Programmable Keys Unassigning User-Programmable Keys Adding Schemes Removing Schemes Key Assignments on the Taskbar Using the Hotkeys Hotkeys Hotkey Assignments and Functions Feature Hotkeys Function Using Shortcut Keys 3-5 Hotkey Functions and Assignments Managing Powe Managing Power, 3-6 Using Shortcut Keys Customizing the Popup Window Using Special Function Keys Special Function Keys Special Function Keys Key Function 3-8 Using Shortcut Keys Using the Numeric Keypad Page Chapter 4 Working with Pointing Devices Mouse Utility Touchpad Components Trackball Components Removing a Pointing Device Page Installing a Pointing Device Page Chapter 5 Managing Power Using the Power Button Power Choices Using the Suspend Button How Suspend Is Initiated Initiating Suspend Exiting Suspend Using Hibernation Initiating Hibernation Exiting Hibernation Using AC Power ! Page Using Battery Power ! Battery Charging/Discharging Removing and Inserting Battery Packs Removing/Inserting the Handle Battery Page Removing the DualBay Battery Inserting a DualBay Battery Removing the MCD Weight Saver Module Inserting a Modular Battery in the MCD Resolving a Low-Battery Condition with external power with a charged battery pack when a battery pack is unavailable Extending Battery Pack Operating Time Charging the Battery Pack(s) Recycling Used Batteries in North America ! Recycling Used Batteries in Europe Power Properties Utility Battery Status Tab Setting Battery Conservation Levels Setting a Timeout Turning Hibernation On or Off Using the AC Energy Saver The Battery Gauge Popup Page Chapter 6 Working with Removable Devices Working with the Handle Detaching the Handle Page Attaching the Handle Page DualBay Devices Removing the Diskette Drive from the DualBay Inserting the Diskette Drive into the DualBay Using the Diskette Drive Externally Chapter 7 Maximizing Your Mobile CD Expansion Unit (MCD) MCD Components Front and Left Side Components Right and Back Side Components Attaching the Computer to the MCD Page Page Detaching the Computer from the MCD Page Chapter 8 Enjoying Compaq Audio Identifying Built-in Audio Components External Audio Jacks Stereo Line-In Jack Internal Microphone Volume Control ! Using the Stereo Speakers Page Chapter 9 Connecting External Equipment Device Manager Utility Add New Hardware Icon Using PC Cards Inserting a PC Card Removing a PC Card PC Card Software Using Telephony Features Connecting a TV or VCR Connecting Infrared Equipment Page Chapter 10 Adding Software and Upgrades Installing Software Operating System Support Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrading Page Chapter 11 Setting Security Features Setting Passwords Properties Power-On Password Establishing a Power-On Password Entering the Power-On Password Deleting/Changing Power-On Password If You Forget Your Power-On Password Establishing a Setup Password Deleting/Changing a Setup Password Identifying Quick Controls Initiating Quick Controls Using a Cable Lock Page Chapter 12 Caring for the Computer Routine Care Travel Guidelines ! Shipping Guidelines Chapter 13 Diagnostics Accessing Diagnostics Accessing Diagnostics from Windows Running Computer Checkup (TEST) Page Running The View System Information (Inspect Utility) Page Page Chapter 14 Troubleshooting Checklist Interpreting Messages on the Screen Solving Minor Problems Troubleshooting 14-3 Solving Battery Problems Battery Problems and Solutions 14-4 Troubleshooting Page 14-6 Troubleshooting Solving Diskette/Diskette Drive Problems Diskette/Diskette Drive Problems and Solutions Reference Guide Troubleshooting 14-7 Solving Hard Drive Problems Hard Drive Problems and Solutions 14-8 Troubleshooting Solving Hardware Installation Problems Hardware Installation Problems and Solutions Troubleshooting 14-9 Solving Keyboard and Embedded Numeric Keypad Problems Solving Keyboard and Numeric Keypad Problems Problem Probable Cause Solution Solving Memory Problems Memory Problems and Solutions Running the Monitor Self-Test Troubleshooting 14-11 Solving PC Card Problems Some common causes and solutions for PC Card problems are PC Card Problems and Solutions Understanding Software and Upgrades, 14-12 Troubleshooting Reference Guide. Troubleshooting 14-13 Solving Power Problems Power Problems and Solutions 14-14 Troubleshooting Solving Printer Problems Some common causes and solutions for printer problems are Printer Problems and Solutions Troubleshooting 14-15 Solving Display Screen Problems Some common causes and solutions for display screen problems are listed in the following table. Display Screen Problems and Solutions Display Screen Problems and Solutions 14-16 Troubleshooting Continued Troubleshooting 14-17 Solving Software Application Problems Software Application Problems and Solutions Problem Probable Cause Solution AUTOEXEC.BAT Solving Sound Problems Solving Pointing Device Problems Some common causes and solutions for trackball and mouse problems are listed in the following table. Pointing Device Problems and Solutions Pointing Device Problems and Solutions Troubleshooting 14-19 Working with Pointing Devices Cleaning the Trackball Cleaning the Trackball Cleaning Inside the Trackball Assembly Servicing the Computer Preparing for a Call to Customer Support Page Appendix A POST Error Messages POST Error Codes Error Code Beeps* Probable Cause Action A-2 POST Error Messages Appendix B Connector Pin Assignments Parallel Connector 1 Strobe* Connector Pin Assignments B-1 Serial Connector Keyboard/Mouse Connector B-2 Connector Pin Assignments External VGA Monitor Connector Connector Pin Assignments B-3 Docking Base Connector B-4 Connector Pin Assignments PC Card (PCMCIA) Connector Connector Pin Assignments B-5 B-6 Connector Pin Assignments Appendix C Power Cord Set Requirements General Requirements Country-Specific Requirements Power Cord Set Requirements Page Page Appendix D Electrostatic Discharge Preventing Electrostatic Discharge Grounding Methods Page Appendix E Regulatory Agency Identification Numbers Regulatory Agency Identification Numbers Page Appendix F Specifications Computer F-2 Specifications Color STN Display F-3 Specifications Color TFT Display F-4 Specifications Diskette Drive Hard Drives F-6 Specifications AC Adapter F-7 Specifications Lithium Ion Modular Battery Pack F-8 Specifications Lithium Ion Handle Battery Pack F-9 Specifications Nickel Metal Hydride Handle Battery Pack Page Index I-1 Index A B C I-2 Index D E F H I K M N O P Q R S Index I-5 T U V W