Compaq Priority 24 Level, Priority Silver, QuickSpecs, Compaq ProLiant ML350 Generation, Page

QuickSpecs

Compaq ProLiant ML350 Generation 2

9 x 5 HW, 4-hr response, Next Available HW engineer; 9	239968-002
x 5 Bronze Software Support 2-hr response for Novell
NetWare Operating System, Next Available Specialist
(6-3 Part Number for U.S.)
9 x 5 HW, 4-hr response, Next Available HW engineer; 9	FM-M01E1-36
x 5 Bronze Software Support 2-hr response for Windows
NT, Windows 2000, Professional, Server or Advanced
Server Operating System, Next Available Specialist (2-5-
2 Part Number for Canada)
9 x 5 HW, 4-hr response, Next Available HW engineer; 9	FM-N01E1-36
x 5 Bronze Software Support 2-hr response for Novell
NetWare Operating System, Next Available Specialist
(2-5-2 Part Number for Canada)
9 x 5 4-hour H/W, 5 x 9 2-hour O/S (NT & NetWare),	179834-022
Three Years (6-3 Part Number for EMEA)
CarePaq Priority Services for ProLiant Servers –
Priority 24 Level
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7	239930-002
Bronze Software Support, 2-hr response for Windows
NT, Windows 2000, Professional, Server or Advanced
Server Operating System, Next Available Specialist (6-3
Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7	239970-002
Bronze Software Support, 2-hr response for Novell
NetWare Operating System, Next Available Specialist
(6-3 Part Number for U.S.)
7 x 24 4-hour H/W, 7 x 24 2-hour O/S (NT & NetWare),	179839-022
Three years (6-3 Part Number for EMEA)
CarePaq Priority Services for ProLiant Servers –
Priority Silver
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7	239932-002
Silver Software Support, 1-hr response, Monday – Friday,
8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or
Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per
year (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7	239934-002
Silver Subsequent System Support for Windows NT,
Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7	239972-002
Silver Software Support, 1-hr response, Monday – Friday,
8AM – 5PM local time, 2-hr response after hours for
Novell NetWare Operating System, Technical Account
Manager, Technical Newsletter, SW activity review (6-3
Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7	239974-002
Silver Subsequent System Support for Novell NetWare
Operating System (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7	FM-M04E1-36
Silver Software Support, 1-hr response, Monday – Friday,
8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or
Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review,

DA - 10960 Worldwide QuickSpecs — Version 39 — 2.13.2003 Page 36