Compaq 1500, N1020V A

2–16 Maintenance and Service Guide

Troubleshooting

Flowchart 2.6 - No Video, Part 1

Stand-alone

or docking

station?

No video.

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and computer display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

Internal or

external

display*?

Adjust

brightness. Video OK? Done

Docking

station

Internal

Stand-alone

External

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Video OK?

Done Done

Check for bent

pins on cable.

Try

another

display.

Internal and

external

video OK?

Replace

system

board.

YY

* To change from internal to

external display, use the hotkey

combination.

Go to

Flowchart 2.7,

No Video, Part 2.

Contents

Main b Maintenance and Service Guide Page Contents 1 Product Description 2 Troubleshooting 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries 5 Removal and Replacement Procedures Page Product Description 12 Maintenance and Service Guide 1.1 Models Computer models are shown in Tables 1-1 through 1-4. Table 1-1 Compaq Evo Notebook N1020v, N1000v, and Presario 1500 Model Naming Conventions Maintenance and Service Guide 13 14 Maintenance and Service Guide Compaq Evo Notebook N1020v Models Maintenance and Service Guide 15 16 Maintenance and Service Guide Maintenance and Service Guide 17 18 Maintenance and Service Guide Maintenance and Service Guide 19 110 Maintenance and Service Guide Maintenance and Service Guide 111 112 Maintenance and Service Guide Maintenance and Service Guide 113 114 Maintenance and Service Guide Maintenance and Service Guide 115 116 Maintenance and Service Guide Maintenance and Service Guide 117 118 Maintenance and Service Guide Maintenance and Service Guide 119 120 Maintenance and Service Guide Maintenance and Service Guide 121 122 Maintenance and Service Guide Maintenance and Service Guide 123 124 Maintenance and Service Guide Maintenance and Service Guide 125 1.2 Features Page Page 1.3 Clearing a Password 1.4 Power Management 1.5 Computer External Components Maintenance and Service Guide 131 Table 1-5 Front and Right Side Components 132 Maintenance and Service Guide Figure 1-3. Rear Panel and Left Side Components Table 1-6 Rear Panel and Left Side Components Maintenance and Service Guide 133 Table 1-6 Rear Panel and Left Side Components The computer keyboard components are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Keyboard Components Maintenance and Service Guide 135 Table 1-7 Keyboard Components 136 Maintenance and Service Guide The computer top components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Top Components Table 1-8 Top Components Maintenance and Service Guide 137 Table 1-8 Top Components Page Maintenance and Service Guide 139 Table 1-9 Bottom Components 1.6 Design Overview Troubleshooting 2.1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics Using Computer Setup Maintenance and Service Guide 23 Selecting from the File Menu Table 2-1 File Menu 24 Maintenance and Service Guide Selecting from the Security Menu Table 2-2 Security Menu Selecting from the Advanced Menu Table 2-3 Advanced Menu 26 Maintenance and Service Guide (continued) Table 2-3 Advanced Menu 2.2 Using Compaq Diagnostics Obtaining, Saving, or Printing Configuration Information Obtaining, Saving, or Printing Diagnostic Test Information Page 210 Maintenance and Service Guide 2.3 Troubleshooting Flowcharts Tabl e 2-4 Troubleshooting Flowcharts Overview Flowchart 2.1 - Initial Troubleshooting 212 Maintenance and Service Guide Flowchart 2.2 - No Power, Part 1 Flowchart 2.3 - No Power, Part 2 Flowchart 2.4 - No Power, Part 3 Maintenance and Service Guide 215 Flowchart 2.5 - No Power, Part 4 216 Maintenance and Service Guide Flowchart 2.6 - No Video, Part 1 A YY Maintenance and Service Guide 217 Flowchart 2.7 - No Video, Part 2 218 Maintenance and Service Guide Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Maintenance and Service Guide 219 Flowchart 2.9 - No Operating System (OS) Loading Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Maintenance and Service Guide 223 Flowchart 2.13 - No OS Loading from Diskette Drive NN Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Flowchart 2.15 - No Audio, Part 1 226 Maintenance and Service Guide Flowchart 2.16 - No Audio, Part 2 Maintenance and Service Guide 227 Flowchart 2.17 - Nonfunctioning Device Flowchart 2.18 - Nonfunctioning Keyboard Flowchart 2.19 - Nonfunctioning Pointing Device Flowchart 2.20 - No Network or Modem Connection Illustrated Parts Catalog 3.1 Serial Number Location Page Maintenance and Service Guide 33 Page Maintenance and Service Guide 35 Page Maintenance and Service Guide 37 Page Maintenance and Service Guide 39 Page Maintenance and Service Guide 311 Page Maintenance and Service Guide 313 Page Maintenance and Service Guide 315 Page Maintenance and Service Guide 317 Page Maintenance and Service Guide 319 Table 3-2 Miscellaneous Plastics/Hardware Kit Components Spare Part Number 285541-001 Page Page Page Maintenance and Service Guide 323 Table 3-4 Mass Storage Devices 324 Maintenance and Service Guide 3.6 Miscellaneous Tabl e 3-5 Spare Parts: Miscellaneous (not illustrated) Removal and Replacement Preliminaries 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions 4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Page Page Page Maintenance and Service Guide 53 5.2 Disassembly Sequence Chart Disassembly Sequence Chart 5.3 Preparing the Computer for Disassembly Page Page Maintenance and Service Guide 57 5. Remove the optical drive by following these steps: a. Turn the computer bottom side up with the left side facing forward. Optical Drives Page Page Page Page Page 5.4 Computer Feet 5.5 Memory Expansion Board Page 5.6 Mini PCI Communications Board Page Page 5.7 Disk Cell RTC Battery 5.8 Connector Cover 5.9 LED Cover Page 522 Maintenance and Service Guide 5.10 Keyboard Keyboards Page Page 5.11 Heat Spreader Page Page 528 Maintenance and Service Guide 5.12 Processor Processors Page 530 Maintenance and Service Guide 5.13 Display Displays Page Page Page Page 5.14 Palm Rest Page Page Page 5.15 Diskette Drive Page 5.16 TouchPad Components Page Page Page Page 5.17 Display Release Assembly 5.18 Charger Board 5.19 Speaker Assembly Page 5.20 Top Cover Page Page Page 5.21 Fan Page 5.22 System Board Page Page Page 5.23 Modem Cable Page Maintenance and Service Guide 61 Specifications This chapter provides physical and performance specifications. 62 Maintenance and Service Guide Maintenance and Service Guide 63 plastic surfaces. The computer operates well within this range of temperatures. 64 Maintenance and Service Guide Tabl e 6-2 15.0-inch SXGA+, TFT Display Maintenance and Service Guide 65 Tabl e 6-3 15.0-inch XGA, TFT Display 66 Maintenance and Service Guide Tabl e 6-4 14.1-inch XGA, TFT Display Maintenance and Service Guide 67 Table 6-5 Hard Drives 68 Maintenance and Service Guide Table 6-5 Hard Drives Maintenance and Service Guide 69 Tabl e 6-6 Diskette Drive 610 Maintenance and Service Guide Table 6-7 DVD-ROM Drive Maintenance and Service Guide 611 Table 6-8 DVD-RW D rive 612 Maintenance and Service Guide Table 6-9 CD-ROM Drive Maintenance and Service Guide 613 Table 6-10 CD-RW Drive 614 Maintenance and Service Guide Table 6-11 External AC Adapter Table 6-12 8-cell, Li ion Battery Pack Maintenance and Service Guide 615 Table 6-13 System DMA 616 Maintenance and Service Guide Maintenance and Service Guide 617 618 Maintenance and Service Guide Maintenance and Service Guide 619 620 Maintenance and Service Guide Table 6-16 System Memory Map A Connector Pin Assignments Page Page A4 Maintenance and Service Guide Connector Pin Assignments Tabl e A- 6 Parallel Page Page B Power Cord Set Requirements 3-Conductor Power Cord Set General Requirements B2 Maintenance and Service Guide Country-Specific Requirements 3-Conductor Power Cord Set Requirements Power Cord Set Requirements 3-Conductor Power Cord Set Requirements Maintenance and Service Guide B3 Page Figure C-1. TM2.5 5.0 Screw Locations Page Page Page C6 Maintenance and Service Guide Figure C-5. TM2.5 5.0 Screw Locations Tabl e C-1 Torx T8 Metric 2.5 5.0 Screw Page Page Maintenance and Service Guide C9 Figure C-8. TM2.5 5.0 Screw Locations Tabl e C-1 Torx T8 Metric 2.5 5.0 Screw C10 Maintenance and Service Guide Figure C-9. TM2.5 8.0 Screw Locations Tabl e C-2 Torx T8 Metric 2.5 8.0 Screw Page Figure C-11. PM3.0 3.0 Screw Locations Figure C-12. PM2.5 4.0 Screw Locations Figure C-13. TM2.5 14.0 Shoulder Screw Locations Figure C-14. TM2.5 9.0 Screw Locations Figure C-15. PM2.0 4.5 Screw Locations Index