Maintenance and Service Guide
Page
 Contents
 Illustrated Parts Catalog
Removal and Replacement Preliminaries
Removal and Replacement Procedures
 Screw Listing Index
 Product Description
 Key Description Options
Models
Key
 Compaq Evo Notebook N410c Models
 Nafta
 N410c 120 Asia Pacific 470037-758
 N410c 100 Asia Pacific 470040-136
 N410c 100 Asia Pacific 470040-177
 Compaq Evo Notebook N410c Models
 Compaq Evo Notebook N400c Models
 470013-752
 470013-750
 Features
 Clearing a Password
 Power Management
 Component Function
Computer External Components
Front Panel Components
 Right Side Components
Right Side Components
 Connects the modem cable to an
 Left Side Components
 Left Side Components
 Keyboard Components TouchPad Model
Keyboard Components
 Keyboard Components
 Keyboard Components
 Fn key
 Bottom Components
 Bottom Components
 Rear Panel Components
Rear Panel Components
 Design Overview
 Troubleshooting
Computer Setup Diagnostics Utilities
 Using Computer Setup
 File Menu
Select To Do This
 Selecting from the Security Menu
Security Menu
 Selecting from the Advanced Menu
Advanced Menu
 Advanced Menu
 Using Compaq Diagnostics
Obtaining, Saving, or Printing Configuration Information
 Obtaining, Saving, or Printing Diagnostic Test Information
 Maintenance and Service Guide
 Flowchart Description
Troubleshooting Flowcharts
Troubleshooting Flowcharts Overview
 Flowchart 2.1 Initial Troubleshooting
All drives
 Flowchart 2.2 No Power, Part
 Flowchart 2.3 No Power, Part
 Flowchart 2.4 No Power, Part
Internal
 Flowchart 2.5 No Power, Part
 Flowchart 2.6 No Video, Part
 Flowchart 2.7 No Video, Part
From Flowchart No Video, Part Remove
 Flowchart 2.8 Nonfunctioning Docking Station if applicable
Backplane board Switch box
 Flowchart 2.9 No Operating System OS Loading
No OS Loading
 Flowchart 2.10 No OS Loading from Hard Drive, Part
CD?
 Flowchart 2.11 No OS Loading from Hard Drive, Part
 Flowchart 2.12 No OS Loading from Hard Drive, Part
 Flowchart 2.13 No OS Loading from Diskette Drive
 Flowchart 2.14 No OS Loading from CD- or DVD-ROM Drive
 Flowchart 2.15 No Audio, Part
Undock
 Flowchart 2.16 No Audio, Part
 Flowchart 2.17 Nonfunctioning Device
Nonfunctioning Device Reseat
 Flowchart 2.18 Nonfunctioning Keyboard
 Flowchart 2.19 Nonfunctioning Pointing Device
 Flowchart 2.20 No Network or Modem Connection
 Illustrated Parts Catalog
Serial Number Location
 Computer System Major Components
Computer System Major Components
 Computer System Major Components
Description Number Displays
Miscellaneous Plastics Kit
Palm rests
 Computer System Major Components
 Keyboard with pointing stick for use only with
 Computer System Major Components
 Base enclosures
Description Number Switch cover 231453-001 Hard drives
Spare Part
 Computer System Major Components
 Mini PCI communication boards
Battery packs
Description Number Modem cables
 Miscellaneous Plastics Kit Components
Miscellaneous Plastics Kit Components
 Miscellaneous Plastics Kit Components Spare Part Number
 Mass Storage Devices
Mass Storage Devices
 Mass Storage Devices
Description Number Hard drives
External diskette drive
Optical drives
 Miscellaneous Spare Parts
Miscellaneous Spare Parts not illustrated
 Description Number Mobile Expansion Units
 Description Number Modems
Modem adapters
Modem cable
RJ-11 P55 adapters
 Removal and Replacement Preliminaries
Tools Required
 Service Considerations
Plastic Parts
 Preventing Damage to Removable Drives
 Packaging and Transporting Precautions
Preventing Electrostatic Damage
 Workstation Precautions
 Grounding Equipment and Methods
 Typical Electrostatic Voltage Levels
Static-Shielding Materials
Relative Humidity Event 10% 40% 55%
Material Use Voltage Protection Level
 Removal and Replacement Procedures
Serial Number
 Disassembly Sequence Chart
Disassembly Sequence Chart
# of Screws
Section Description Removed
 Preparing the Notebook for Disassembly
 Removing the Primary Battery Pack
 Removing the Optional External Battery Pack
 Computer Feet
Replacing the Computer Feet
 Palm Rest
Palm Rest Spare Part Number Information
 Removing the Palm Rest Screws
 Releasing the Palm Rest
 Releasing the Palm Rest
 Releasing the Palm Rest
 Removal and Replacement Procedures
 10. Disconnecting the Pointing Stick Button Cable
 11. Routing the RTC Battery and TouchPad Cables
Memory Expansion Board
 12. Removing the Memory Expansion Compartment Cover
 13. Removing a Memory Expansion Board
 14. Removing a Memory Expansion Board
 Hard Drive
Hard Drive
 Reverse the above procedure to install the hard drive
 Mini PCI Communications Board
Mini PCI Communications Board Spare Part Number Information
 Reverse the above procedure to install the modem/NIC board
 Keyboard
Keyboard Spare Part Number Information
 17. Removing the Keyboard Screws
 18. Releasing the Keyboard
 Reverse the above procedure to install the keyboard
 Real Time Clock RTC Battery
20. Removing the RTC Battery
 Switch Cover
Switch Cover Spare Part Number Information
 Reverse the above procedure to install the switch cover
 Display
Display Spare Part Number Information
 23. Removing the Display
 Maintenance and Service Guide
 Modem Cable
Modem Cable Spare Part Number Information
 25. Removing the Right Display Support
 26. Removing the Modem Cable on Evo Notebook N410c Models
 27. Removing the Modem Cable on Evo Notebook N410c Models
 Reverse the above procedure to install the modem cable
 System Board
System Board Spare Part Number Information
 29. Removing the Center Display Support
 30. Removing the System Board Screw
 31. Removing the System Board Screws and Screwlocks
 Maintenance and Service Guide
 Removal and Replacement Procedures
 Maintenance and Service Guide
 Reverse the above procedure to install the system board
 36. Installing the System Board
 Removal and Replacement Procedures
 Computer
 Vibration
Relative humidity
Shock
 Inch XGA, TFT Display
 Inch SVGA, TFT Display
 Hard Drives
 40 GB 30 GB 20 GB Physical configuration
Buffer size3
Disk rotational
Speed Transfer rate
 Diskette Drive
 CD-ROM Drive
 Audio output level
DVD-ROM Drive
Track pitch
 Environmental requirements
Battery Packs
Energy
 Power supply input
AC Adapter
System DMA
Hardware DMA System Function
 System Interrupts
Hardware IRQ System Function
 System I/O Addresses
 16F Unused
 VGA
 System Memory Map
Size Memory Address System Function
 Pin Signal
Table A-1 Parallel
 Table A-3 Stereo Speaker/Headphone
Pin Signal Audio out
Table A-2 Serial
 Table A-5 Universal Serial Bus
Pin Signal Audio
Table A-4 Microphone
 Table A-6 RJ-45 Network Interface
Table A-7 RJ-11 Modem
 Table A-8 External Monitor
 Power Cord Set Requirements
Conductor Power Cord Set
 Country Accredited Agency Applicable Note Number
Conductor Power Cord Set Requirements
Country-Specific Requirements
 BSI
 Screw Listing
 Head
Color Qty Length Thread Width Silver Where used
Table C-1 Phillips P0 Metric 2.0 × 3.0 Screw
 Color Qty Length Thread Width Black Where used
Table C-2 Torx T8 Metric 2.0 × 6.0 Screw
 Figure C-3. TM2.0 × 6.0 Screw Locations
 Figure C-4. TM2.0 × 6.0 Screw Locations
 Table C-3 Phillips P0 Metric 2.0 × 5.0 Screw
Head Color Qty Length Thread Width
 Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw
Figure C-6. TM2.0 × 4.0 Screw Location
 Figure C-7. TM2.0 × 4.0 Screw Location
 Table C-5 Phillips P0 Metric 2.0 × 7.0 Barrel Screw
Figure C-8. PM2.0 × 7.0 Barrel Screw Location
 Table C-5 Torx T8 Metric 2.0 × 4.0 Screw
Figure C-9. TM2.0 × 4.0 Screw Locations
 Table C-6 Mm × 9.5 Screwlock
Figure C-10. HM5.0 × 9.5 Screwlock Locations
 Index
 Index-2
 Index-3
 Index-4
 Index-5
 Index-6