Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N

Is there

Go to

Flowchart 2.2,

power?

No Power.

 

Y

N

Beeps,

 

Check

 

LED board,

LEDs, or error

 

 

speaker

messages?

 

 

connections.

Y

 

 

 

N

 

Is there video?

 

Go to

 

Flowchart 2.6,

(no boot)

 

 

No Video.

 

 

Y

 

 

N

 

 

 

 

Is the OS

 

Go to

loading?

 

Flowchart 2.9,

 

 

No OS Loading.

Y

 

 

N

 

 

 

 

Is there

 

Go to

 

Flowchart 2.15,

sound?

 

 

No Audio.

 

 

Y

N

Go to

All drives Flowchart 2.17,

working? Nonfunctioning Device.

Y

NGo to

 

Keyboard/

 

 

Flowchart 2.18,

 

 

 

Nonfunctioning

 

pointing

 

 

 

 

 

Keyboard

 

device

 

 

 

 

 

or Flowchart 2.19,

 

working?

 

 

Y

 

 

Nonfunctioning

 

 

 

 

 

 

Pointing Device.

 

 

N

 

Connecting

 

 

Go to

 

 

 

Flowchart 2.20,

 

to network

 

 

 

 

 

No Network or

 

or modem?

 

 

 

 

 

Modem.

 

 

 

 

Y

End

2–8

Maintenance and Service Guide