TROUBLESHOOTING GUIDE

Condition

Probable Cause

Solution

Small/no burner flame

Regulator failure

Unplug regulator vent hole or

 

 

replace regulator.

 

Thermostatic calibration

Re-calibrate thermostat.

 

By-pass setting

Adjust by-pass setting.

 

Plugged orifice hood

Unplug hole or replace orifice.

 

Plugged burner port

Unplug burner port(s).

Small/no pilot flame

Pilot valve setting

Adjust flame height.

 

Plugged pilot tip

Unplug pilot ports.

Yellow burner flame

Improper air shutter setting

Increase air shutter setting until

 

 

flame is blue.

 

Enlarged orifice hood

Replace w/correct orifice.

Flame lifts off burner

Improper air shutter setting

Decrease air shutter setting

 

 

until flame sits on burner.

 

Plugged orifice hood

Unplug orifice hole or replace orifice.

 

Improper level setting

Adjust level w/feet or shims.

Too hot/cold

Improper control setting

Adjust control setting or replace

 

 

control.

 

Improper level setting

Adjust level w/feet or shims.

 

Thermostatic calibration

Re-calibrate thermostat and by-pass.

LIMITED WARRANTY

The Connerton Company warrants to the original user for a period of one year from date of installation, not to exceed 18 months from date of shipment by Connerton, that the equipment manufactured is free from defects in material or workmanship.

Our obligation under this warranty shall be limited to furnishing without charge any part of said product which, upon examination by The Connerton Company shall prove to be defective. Parts wear is not considered a defect. The Connerton Company will not be responsible for labor or transportation charges incidental to the replacement of same.

The Connerton Company assumes no responsibility for failure of the equipment to operate properly due to improper installation or operation. This warranty applies to all equipment that has been unaltered, properly installed and maintained in accordance with national and local codes and in accordance with the installation and operating instructions included with this equipment.

This warranty does not extend to normal maintenance items, including but not limited to, thermostatic calibrations, air and gas adjustments and adjustments to pilot flames. Proper installation, adjustments, calibration and initial checkout is the responsibility of the dealer, the owner-user or installer and not that of The Connerton Company.

Please fill out and refer to the following when contacting the factory:

Model # CEG

 

-T Serial#

 

Gas Type:

 

Purchase Date:

 

 

 

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Connerton Co CEG SERIES manual Troubleshooting Guide, Model # CEG Serial# Gas Type Purchase Date