Control4 V2 Troubleshooting, End User License Agreement Eula Terms, About this Document

Troubleshooting

The table below provides troubleshooting information that may be useful to you.

Problem	Possible Cause	Possible Solution
Error: could	Unsupported video	Make sure the video file is in a format supported
not play	file.	by the Media Player. Try converting the video
video.		file into a format known to be compatible with
		the Media Player.
	Corrupt file.	If possible create a new version of the video
		from the original. Playing the video file on a
		computer can help you determine if the file is
		corrupted. This can help you confirm that the
		video file is in a format that the Media Player
		supports also.
Error: cannot	NAS drive offline.	Ensure that your NAS drive is powered ON,
find video file.		properly connected to the network, and Enabled
		in Composer.
	A video file has been	Add the video file to the NAS drive (scanning
	deleted from the NAS	the video again in Composer is required also).
	drive.
Video play-	Problem with the	If possible, create a new version of the video
back is not	video file.	from the original. If this is a high-definition video
smooth or		file, try reducing the video resolution.
has pauses or
skips.	Network bandwidth	Ensure that there is sufficient bandwidth avail-
	issues.	able for video playback. Playback of multiple
		video files over the network or large internet
		downloads during video playback can limit
		network availability and impact video playback
		quality. The Media Player buffers approximately
		10 seconds of video to help alleviate these
		problems, but if network issues persist then
		video playback issues may arise. If needed
		work with a networking professional to ensure
		your network has sufficient available bandwidth
		for video playback.
	Network Attached	Ensure that the NAS where your video files are
	Storage issues.	stored is functioning properly
Poor Video	The video file is	If possible, create a new version of the video
Quality.	encoded in a low	from the original using higher resolution set-
	resolution.	tings.
Wrong	The video may have	Provide the video file with only the desired
language is	multiple language	language track
playing.	tracks.
Video plays,	The Audio track is	The Media Player supports DTS pass through
but there is	encoded in DTS sur-	only – meaning that it will pass the DTS signal
no audio.	round sound.	through the digital optical (S/PDIF) and HDMI
		connections to a Receiver or TV, which must
		then decode the DTS signal. A DTS-compatible
		Receiver or TV is required for DTS audio to
		work. When playing a video file that has DTS
		encoded audio, the Media Player will not output
		any audio over the Left/Right RCA audio
		outputs.
	Unsupported audio	If possible, create a new version of the video
	codec.	from the original.

End User License Agreement (EULA) Terms

End User shall not make any Licensed Software or its documentation available for access or use by any person, or entity other than End User.

End User shall not cause the Licensed Software in any way to be disas- sembled, decompiled or reverse engineered and shall not undertake or permit any attempt to do so.

End User shall not translate, port, modify, enhance or make derivative works of the Licensed Software.

End User shall not obscure, alter or remove any patent, copyright or trademark marking or legend contained on or in any Licensed Software or any associated hardware components or documentation.

End User agrees and acknowledges that Hillcrest and its licensors shall retain all title to the Licensed Software.

Hillcrest shall be an express third party beneficiary of the EULA, en- titled to enforce such agreement against End User in accordance with its terms.

END USER ACKNOWLEDGES THAT WITH RESPECT TO THE LICENSED SOFTWARE AND ANY SUPPORT, CUSTOMER SERVICE, OR OTHER MATERIALS OR SERVICES RELATED THERETO, HILLCREST MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. HILLCREST SPECIFICALLY DISCLAIMS

ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, TITLE, ACCURACY OF DATA, NON-INFRINGEMENT, NON- INTERFERENCE, AND FITNESS FOR A PARTICULAR PURPOSE. 8. IN NO EVENT SHALL HILLCREST OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES UNDER OR RELATED TO THIS AGREEMENT, EVEN IF HILLCREST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This product is protected by certain intellectual property rights of Mi- crosoft. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft.

THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/ OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG-4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTION, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM.

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERICAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICESNSED TO PROVIDE AVC VICDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW. MPEGLA.COM.

THIS PRODUCT IS LICENSED UNDER THE VC-1 PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE VC-1 STANDARD (“VC-1 VIDEO”) AND/OR (ii) DECODE VC-1 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE VC-1 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW. MPEGLA.COM.

About this Document

©2010 Control4. All rights reserved. Control4, the Control4 logo and Everyday Easy are registered trademarks or trademarks of Control4 Corporation in the United States and/or other countries. All other names or brands may be claimed as property by their respective owners. Pricing and specifications subject to change without notice.

Part Number: 200-00193 Rev A 6/25/2010