TROUBLESHOOTING GUIDE
If you experience a problem with this unit, check the chart below before calling for service.
Player do not power on | ● Check the ON/OFF switch. Slide the switch to ON |
| position. |
| ● Press and hold the II button until the LCD screen |
| light on . |
Music, Video, Photos can’t be | ● Files not successfully transferred to the player. |
play | Connect the player to the computer using the |
| provided USB cable, transfer files to the player |
| again |
| ● Files format not correct. Transfer |
| MP3,WMA,AMV,JPEG,WAV files to the player only. |
No sound output | ● Earphone not connected. Connects the earphone |
| plug completely into the player’s earphone jack. |
| ● Earphone may damage. Check and replace the |
| earphone. |
| ● Volume too low, adjust volume to higher level. |
| ● Files may damaged or in wrong formats. Try other |
| files. |
Sound quality is bad | ● Music file is corrupted. Try other files. |
| ● Battery level low, recharge the unit. |
| ● Earphone damaged, replace a new earphone. |
Computer does not detect the | ● See the supported Operation System of computer |
player/Download failure | on page 12. |
| ● USB cable not secured, connects USB cable |
| properly. |
| ● Online Device settings incorrect, reset the player to |
| the correct mode as Transferring files section on |
| page |
Voice recording sound quality | ● Point the built in mic to the sound source, no |
is bad | barriers between the mic and the sound source. |
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