Returning a product for repair

Operating Hours

❑Creative Labs requires that all returns for repair/replacement must first be issued with an authorisation number, therefore you need to contact Technical Support to receive this number.

❑Technical Support will communicate how to return the product in question for repair/replacement.

❑You should only return the hardware item in question and return it to the address provided by Technical Support. Please retain all software, accessories and the original packaging.

❑Please quote the authorisation number clearly on the outside of the packaging in which you return the hardware item.

❑After receiving the hardware, Creative will process the return.

Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts will become the property of Creative. The warranty period for your repaired/replacement item is 90 days from the date of shipment from Creative, or what is left on the original item’s warranty, whichever is longer.

To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from zones with special tax status, you must complete the relevant customs documentation before shipping the product.

Knowledgebase

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Technical Support C-4