Creative PC-MIDI Troubleshooting

Troubleshooting B-1

Troubleshooting

Prodikeys PC-MIDI cannot be detected, even after the connections

are checked and the software is installed.

• There may be a conflict with a USB Legacy Device setting on your computer’s

motherboard. Refer to your computer’s motherboard manual to disable the USB

Legacy Device setting.

• Operating multiple Prodikeys keyboards with your computer may introduce

usability issues. If you have an existing Prodikeys keyboard, uninstall it first.

To uninstall an existing Prodikeys device:

1. Click Start → Settings → Control Panel (or Start → Control Panel).

2. Double-click the Add or Remove Programs (or Add/Remove Programs)

icon.

3. Click the Install/Uninstall tab (or Change or Remove Programs button).

4. Select the Creative Prodikeys PC-MIDI entry, and then click the Add/

Remove (or Change/Remove) button.

5. Shut down and turn off your computer when you are prompted to restart

your computer.

6. Disconnect your existing Prodikeys series hardware from your computer.

For information on setting up your Prodikeys PC-MIDI, see "Setting Up Your

Creative Prodikeys PC-MIDI" on page 3-1.

If you have installed Prodikeys PC-MIDI software without uninstalling the

existing Prodikeys keyboard, do the following:

1. Follow the steps above to uninstall the new Prodikeys PC-MIDI software.

2. Disconnect your existing Prodikeys series hardware from your computer.

3. Reinstall the Prodikeys PC-MIDI software. For more information, see

"Installing Software" on page 3-2.

During the software

installation, the

existing Prodikeys

software is replaced by

the newer version.