Crestron electronic C2N-RMAK Return and Warranty Policies

Return and Warranty Policies

1. No merchandise may be returned for credit, exchange, or service without prior authorization

from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory

and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying

the nature of the problem, name and phone number of contact person, RMA number, and

return address.

2. Products may be returned for credit, exchange, or service with a CRESTRON Return

Merchandise Authorization (RMA) number. Authorized returns must be shipped freight

prepaid to CRESTRON, Cresskill, N.J., or its authorized subsidiaries, with RMA number

clearly marked on the outside of all cartons. Shipments arriving freight collect or without an

RMA number shall be subject to refusal. CRESTRON reserves the right in its sole and

absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products

returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,

shipping by standard ground carrier. In the event repairs are found to be non-warranty, return

freight costs shall be paid by the purchaser.

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials

and workmanship under normal use for a period of three (3) years from the date of purchase from

CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical

parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and

overlay components are covered for 90 days; batteries and incandescent lamps are not covered.

This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON

dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if

any.

CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any

application other than that for which it was intended, or if it has been subjected to misuse, accidental

damage, modification, or improper installation procedures. Furthermore, this warranty does not cover any

product that has had the serial number altered, defaced, or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall

CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages

inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a

third party or made by the purchaser for a third party.

CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or

labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the

unexpired portion of the warranty.

Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or

implied, nor authorizes any other party to offer any warranty, including any implied warranties of

merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are

limited to the terms of this limited warranty. This warranty statement supercedes all previous warranties.

Trademark Information

All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered trademark

of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.

Installation Guide - DOC. 6131 Rack Mounting Kit: C2N-RMAK • 5