CyberPower CP500HG user manual Basic Operation, Important Safety Warnings, Troubleshooting

HARDWARE INSTALLATION GUIDE

BASIC OPERATION

DESCRIPTION

CPS425SL/CP425HG

CP500SL/CP500HG

CP425G

User’s Manual

K01-0000081-00

IMPORTANT SAFETY WARNINGS

(SAVE THESE INSTRUCTIONS)

This manual contains important safety instructions. Please read and follow all instructions carefully during installation and operation of the unit. Read this manual thoroughly before attempting to unpack, install, or operate your UPS.

CAUTION! To prevent the risk of fire or electric shock, install in a temperature and humidity controlled indoor area free of conductive contaminants. (Please see specifications for acceptable temperature and humidity range).

CAUTION! To reduce the risk of electric shock, do not remove the cover. There are no user serviceable parts inside. CAUTION! Hazardous live parts inside can be energized by the battery even when the AC input power is disconnected.

CAUTION! The UPS must be connected to an AC power outlet with fuse or circuit breaker protection. Do not plug into an outlet that is not grounded. If you need to de-energize this equipment, turn off and unplug the unit.

CAUTION! To avoid electric shock, turn off the unit and unplug it from the AC power source before installing a computer component. CAUTION! To reduce the risk of fire, connect only to a circuit provided with 20 amperes maximum branch circuit over current protection in accordance with the National Electric Code, ANSI/NFPA 70.

DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT! CyberPower Systems does not sell products for life support or medical applications. DO NOT use in any circumstance that would affect operation and safety of life support equipment, any medical applications or

patient care.

DO NOT USE WITH OR NEAR AQUARIUMS! To reduce the risk of fire or electric shock, do not use with or near an aquarium. Condensation from the aquarium can cause the unit to short out.

INSTALLING YOUR UPS SYSTEM

UNPACKING

Inspect the UPS upon receipt. The box should contain the following:

(a)UPS unit x 1 (b) User’s manual x 1 (c) PowerPanel® Personal Edition software CD x 1 (for CPS425SL/CP425HG, CP500SL/CP500HG only)

(d)USB device cable x 1 (for CPS425SL/CP425HG, CP500SL/CP500HG only) (e) Telephone cable x 1 (f) Warranty registration card x 1

①Battery and Surge Protected Outlets

The unit has four battery powered/surge suppression outlets to ensure temporary uninterrupted operation of your equipment during a power

failure. (DO NOT plug a laser printer, paper shredder, copier, space heater, vacuum, sump pump or other large electrical device into the “Battery and Surge Protected Outlets.” The power demands of these devices will overload and possibly damage the unit.)

②Full-Time Surge Protection Outlets

The unit has four surge suppression outlets.

③Power Switch

Press the power button to turn the UPS on or off.

④Power On Indicator (green)

This LED is illuminated when the utility power is normal and the UPS outlets are providing power, free of surges and spikes.

⑤Electrical Wiring Fault Indicator (red)

This LED indicator will illuminate to warn the user that a wiring problem exists, such as bad ground, missing ground or reversed wiring. If this is illuminated, disconnect all electrical equipment from the outlet and have an electrician verify the outlet is properly wired. The unit will

not provide surge protection without being plugged into a grounded and properly wired wall outlet.

⑥Communication Protection Ports

Communication protection ports will protect any standard modem, fax, or telephone line. (RJ11)

⑦Circuit Breaker

Located on the side of the UPS, the circuit breaker serves to provide overload and fault protection.

⑧USB Port to PC (for CPS425SL/CP425HG and CP500SL/CP500HG; CP425G has no USB port)

The ports allow connection and communication between the USB port on the computer and the UPS unit. The UPS communicates its status to the PowerPanel® Personal Edition software. The USB interface is also compatible with the Power Management applications provided by Windows Vista, Mac OS X, and Linux.

Note: To install PowerPanel® Personal Edition Software the computer will need Microsoft○R Internet Explore 6.0 or higher installed.

⑨Outlets Designed for AC Adapters

The UPS unit has four widely-spaced outlets, so AC power adapter blocks can be plugged into the UPS without overlapping adjacent outlets.

SYSTEM FUNCTION BLOCK DIAGRAM

Input	EMI Filter	Surge
		Suppressor

Output

TROUBLESHOOTING

Charger

AC/DC

Normal Mode

Battery Mode

Battery

Inverter

Problem	Possible Cause
Full-time surge protection outlets
stop providing power to	Circuit breaker has tripped due to an
equipment. Circuit breaker
	overload.
button is projecting from the side
of the unit.
	Battery not fully charged.
The UPS does not perform

Solution

Turn the UPS off and unplug at least one piece of equipment. Wait 10 seconds, reset the circuit breaker by depressing the button, and then turn the UPS on.

Recharge the battery by leaving the UPS plugged in.

HOW TO DETERMINE THE POWER REQUIREMENTS OF YOUR EQUIPMENT

1.Ensure that the equipment plugged into the outlet does not exceed the UPS unit’s rated capacity (425VA/255W for CPS425SL/CP425HG and CP425G, 500VA/300W for CP500SL/CP500HG). If the rated capacities of the unit are exceeded, an overload condition may occur and cause the UPS unit to shut down or the circuit breaker to trip.

2.There are many factors that can affect the amount of power that your computer system will require. For optimal system performance keep the load below 80% of the unit’s rated capacity.

1.	Your new UPS may be used immediately upon receipt. As a loss of charge may occur
	during shipping and storage, the unit should be plugged into a wall outlet to charge
	battery for at least 8 hours.
2.	With the UPS unit turned off and unplugged, connect your computer, monitor, and any
	other peripherals requiring battery backup into the battery power supplied outlets. Plug
	the other peripheral equipment (printer, scanner, speakers) into the full-time surge protection outlets. DO NOT plug a laser printer, paper
	shredder, copier, space heater, vacuum, sump pump or other large electrical device into the “Battery and Surge Protected Outlets”.
	The power demands of these devices will overload and possibly damage the unit.
3.	To protect a fax, phone or modem, connect a telephone cable from the wall jack outlet to the IN jack
	of the UPS. Connect a telephone cable from one of the UPS OUT jacks to the modem port on the computer.

expected runtime.	Battery is worn out.
	The on/off switch is designed to
	prevent damage from rapidly turning
	it off and on.
	The unit is not connected to an AC
The UPS will not turn on.	outlet.
	The battery is worn out.
	Mechanical problem.
	The USB cable is not connected.
PowerPanel® Personal Edition is
inactive (all icons are gray).	The USB cable is connected to the
* CP425G has no USB port.	wrong port.
	The unit is not providing battery
	power.

Contact CyberPower Systems about replacement batteries at tech@cyberpowersystems.com

Turn the UPS off. Wait 10 seconds and then turn the UPS on.

The unit must be connected to a 110/120V 60Hz outlet.

Contact CyberPower Systems about replacement batteries at tech@cyberpowersystems.com

Contact CyberPower Systems at tech@cyberpowersystems.com

Connect the USB cable to the UPS unit and an open USB port on the back of the computer. You must use the cable that came with the unit.

Check the back of the computer for an additional USB port. Move the cable to this port.

Shutdown your computer and turn the UPS off. Wait 10 seconds and turn the UPS back on. This should reset the unit.

	The other UPS OUT jack can be used to protect a telephone or fax machine.
4.	Plug the UPS into a 2 pole, 3 wire grounded receptacle (wall outlet). Make sure the wall branch outlet is
	protected by a fuse or circuit breaker and does not service equipment with large electrical demands (e.g. air
	conditioner, refrigerator, copier, etc…). The warranty prohibits the use of extension cords, outlet strips,
	and surge strips.
5.	Press the power switch to turn the unit on. The Power On indicator light will illuminate green and the unit will “beep” twice.
6.	If an overload is detected, an audible alarm will sound and the unit will emit one long beep.	To correct this, turn the UPS off and unplug at
	least one piece of equipment from the battery power supplied outlets. Make sure the circuit breaker is depressed and then turn the UPS on.
7.	To maintain optimal battery charge, leave the UPS plugged into an AC outlet at all times.
8.	To store the UPS for an extended period, cover it and store with the battery fully charged.	While in storage, recharge the battery every three
	months to ensure battery life.

Additional troubleshooting information can be found at “Support” at

www.CPSww.com

EXPECTED RUNTIME IN MINUTES

(Due to the differences in computer components, the runtime will vary.)

Model	Mac mini	Desktop PC	Desktop PC	Desktop PC	Desktop PC
	with 15” LCD	with 17” LCD Monitor	with 19” LCD Monitor	with 21” LCD Monitor	with 17” CRT Monitor
CPS425SL/CP425HG	18	10	8	7	5
CP425G
CP500SL/CP500HG	30	17	12	10	7