Dacor dacor Before You Call for Service, Problem Solution Guide - Cooktop, May Be Caused By

Before You Call for Service

Problem Solution Guide - Cooktop

Problem	May Be Caused By	What to Do
Nothing works.	Range not connected to electrical	Have an electrician connect range to properly
	power.	wired electrical connection.
	Power is off.	Turn power on at circuit breaker panel or fuse
		box. Check for tripped circuit breaker or blown
		fuse.
	Power outage.	Contact power company.
Cooktop turns on and/or	Fluids, food or cleaning solutions	Spills/cleaning solutions on control panel can
changes settings unexpectedly.	covering cooktop control panel.	cause unwanted control operation. Dry area with
		clean cloth, reset control(s) to desired setting.
	Power surge from power source.	A power surge from the power source can cause
		the cooktop to shut down. Reset controls to
		resume operation.
	No food or fluid in cooking uten-	Do not put empty cookware on cooktop. Do not
	sil, can cause cooktop to shut	allow pans to boil dry.
	down (safety feature).
Cooking zone (induction ele-	Utensils not centered on cooking	Re-center cooking utensil.
ment) cycles on and off more	zone.
often than usual.
	The bottom of the cooking	Use flat bottomed utensil.
	utensil is not flat or is convex or
	concave.
	The utensil/pan is too small in	Use a smaller cooking zone or larger utensil.
	diameter for the cooking zone
	being used.
	Material of utensil is poor heat	Try a different cooking utensil.
	conductor.
Utensil/cooktop vibrates or	Improper utensil used.	Make sure utensil meets requirements on page
buzzes.		7.
	Cooktop wet or greasy.	Make sure cooktop is clean and dry before use.
Food/cookware does not heat.	No power.	See nothing works, above.
	Non-magnetic utensil used.	Induction cooktops do not work unless utensil is
		magnetic. Try another type of utensil.
Food takes a long time to heat.	Cookware being used is only	Try another type of utensil.
	slightly magnetic.
	Power management feature.	See page 6 for cookware placement sugges-
		tions.
	Supply voltage too low.	Have a licensed electrician check supply voltage.

Problem Solution Guide - Oven

NOTE: See Common Problems When Using Bake Mode on page 11 for problems with baking.

Problem	May Be Caused By	What to Do
Nothing works.	Range not connected to electrical	Have an electrician connect range to properly
	power.	wired electrical connection.
	Power is off.	Turn power on at circuit breaker panel or fuse
		box. Check for tripped circuit breaker or blown
		fuse.
	Control panel locked.	Press CANCEL · SECURE key for six seconds
		to reactivate control panel.
	Power outage.	Contact power company.
		continued...

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