Before You Call for Service

Problem Solution Guide - Cooktop

Problem

May Be Caused By

What to Do

 

 

 

Nothing works.

Range not connected to electrical

Have an electrician connect range to properly

 

power.

wired electrical connection.

 

Power is off.

Turn power on at circuit breaker panel or fuse

 

 

box. Check for tripped circuit breaker or blown

 

 

fuse.

 

 

 

 

Power outage.

Contact power company.

 

 

 

Cooktop turns on and/or

Fluids, food or cleaning solutions

Spills/cleaning solutions on control panel can

changes settings unexpectedly.

covering cooktop control panel.

cause unwanted control operation. Dry area with

 

 

clean cloth, reset control(s) to desired setting.

 

 

 

 

Power surge from power source.

A power surge from the power source can cause

 

 

the cooktop to shut down. Reset controls to

 

 

resume operation.

 

No food or fluid in cooking uten-

Do not put empty cookware on cooktop. Do not

 

sil, can cause cooktop to shut

allow pans to boil dry.

 

down (safety feature).

 

 

 

 

Cooking zone (induction ele-

Utensils not centered on cooking

Re-center cooking utensil.

ment) cycles on and off more

zone.

 

often than usual.

 

 

The bottom of the cooking

Use flat bottomed utensil.

 

 

utensil is not flat or is convex or

 

 

concave.

 

 

 

 

 

The utensil/pan is too small in

Use a smaller cooking zone or larger utensil.

 

diameter for the cooking zone

 

 

being used.

 

 

Material of utensil is poor heat

Try a different cooking utensil.

 

conductor.

 

 

 

 

Utensil/cooktop vibrates or

Improper utensil used.

Make sure utensil meets requirements on page

buzzes.

 

7.

 

 

 

 

Cooktop wet or greasy.

Make sure cooktop is clean and dry before use.

 

 

 

Food/cookware does not heat.

No power.

See nothing works, above.

 

Non-magnetic utensil used.

Induction cooktops do not work unless utensil is

 

 

magnetic. Try another type of utensil.

 

 

 

Food takes a long time to heat.

Cookware being used is only

Try another type of utensil.

 

slightly magnetic.

 

 

 

 

 

Power management feature.

See page 6 for cookware placement sugges-

 

 

tions.

 

Supply voltage too low.

Have a licensed electrician check supply voltage.

 

 

 

Problem Solution Guide - Oven

NOTE: See Common Problems When Using Bake Mode on page 11 for problems with baking.

Problem

May Be Caused By

What to Do

 

 

 

Nothing works.

Range not connected to electrical

Have an electrician connect range to properly

 

power.

wired electrical connection.

 

Power is off.

Turn power on at circuit breaker panel or fuse

 

 

box. Check for tripped circuit breaker or blown

 

 

fuse.

 

 

 

 

Control panel locked.

Press CANCEL · SECURE key for six seconds

 

 

to reactivate control panel.

 

 

 

 

Power outage.

Contact power company.

 

 

 

 

 

continued...

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Dacor dacor Before You Call for Service, Problem Solution Guide Cooktop, Problem Solution Guide Oven

dacor specifications

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