Danby DER3099W, DER3099BL Troubleshooting, Problem, Possible Cause, Solution

TROUBLESHOOTING

Before you call for service, review this list of troubleshooting solutions. If none of the below suggestions rectify the problem, contact the Danby customer service department TOLL FREE: 1-800-26-

PROBLEM	POSSIBLE CAUSE	SOLUTION
	• Make sure power cord is tightly	• Check power cord; plug in properly.
1) Surface elements or oven will	plugged into grounded outlet.	• Replace the fuse or reset the circuit.
	• Possible blown fuse or tripped	• Contact your dealer, installing agent
not operate	circuit breaker.	or authorized service provider.
	• Servicing wiring is not complete.	• Check house lights to be sure; call
	• Power outage.	your local electricity company.
		• Use only flat, evenly balanced,
		medium or heavyweight cookware.
	• Lightweight or warped pans used.	Cooking materials and weight of the
		material affect heating.
2) Surface elements do not heat	• No power to the appliance.	• Check solutions from problem #1
	• Incorrect control setting.
properly.		• Make sure the correct control is on
	• The surface units are not plugged in
	solidly.	for the surface unit to be used.
		• With controls off, check that the
		surface unit is plugged completely
		into the receptacle.
		• Remove and wash drip bowls as
3) Drip bowls are pitting or	• Foods with acids (ex. tomatoes), if	soon as possible after a spillover.
	allowed to stand in/on bowls will	• Houses along seacoast are exposed
rusting.	cause corrosion.	to salt air; protect bowls as much as
	• Environment.	possible from direct exposure to salt
		air.
4) Drip bowls are turning color or	• Bottom surface of cookware	• This can cause high enough
		temperatures to discolor drip bowls;
distorting.	extends beyond surface elements and	pan size should match the size of
	touches cook-top surface.	element being used.
		• Make sure the proper rack position
		is used. Center food in the oven and
5) Poor baking results.		space pans to allow air to circulate.
	• Many factors affect baking results.	Allow the oven to preheat to the set
		temperature before placing food in
		the oven. Try adjusting the recipes
		recommended temp. or baking time.
6) Oven makes clicking noise.	• This is the sound of the heating	• This sound is normal.
	element turning off and on during
	cooking functions.
		• Because the oven door is
7) Oven door is crooked.		removable, it can become incorrectly
	• The door is not positioned correctly.	positioned during installation. To
		straighten the door, see “Care and
		Cleaning” section in this Guide.
8) Oven light does not work.	• Replace or tighten bulb.	• See “Care and Cleaning” in this
		Guide.
	• Switch operating light is broken.
		• Call for service.

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