36
Solving Problems
If you experience other memory problems —
Ensure that you are following the memory •
installation guidelines (see the Service
Manual at support.dell.com/manuals).
Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Specifications” on page 66.
Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 43).
Reseat the memory modules (see the • Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.
If the problem persists,• contact Dell (see
“Contacting Dell” on page 63).
Lockups and Software Problems If the computer does not start up — Ensure
that the AC adapter is firmly connected to the
computer and to the electrical outlet.
If a program stops responding — End the
program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Click the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes installation
instructions in its documentation or on CD.