Dell manual Dell PowerConnect 3248 and PowerConnect 5224 Switches, Dell Services

DELL SERVICES

Dell PowerConnect 3248 and PowerConnect 5224 Switches

FEATURES PowerConnect 3248 PowerConnect 5224

Dell offers a broad portfolio of services that help optimize use of Dell technology, rapidly deploy systems, and maximize system uptime. Dell provides expert advice and technical assistance, and a single point of contact, while striving to help achieve

a lower total cost of ownership.

Standard Warranty and Service Plan

Dell™ PowerConnect™ managed switches come with a three-year Limited Warranty1 and three years of Next Business Day unit replacement2. The Limited

Switching capacity	13.6Gb/s
10/100BaseT ports	48 Ports RJ-45, IEEE 802.3/802.3u
10/100/1000BaseT ports	Two Ports RJ-45, IEEE 802.3ab
Fiber media support	Two SFP slots (combo with
	1000BaseT ports) for 1000SX and
	1000LX transceivers
Auto-negotiation	Speed, duplex mode, flow control;
	MDI/MDIX
VLAN	IEEE 802.1Q tagging and port-based,
	up to 255 VLANs, dynamic
	VLAN (GVRP)

48Gb/s

None

24 Ports RJ-45, IEEE 802.3ab

Four SFP slots (combo with 1000BaseT ports) for 1000SX and 1000LX transceivers

Speed, duplex mode, flow control;

MDI/MDIX

IEEE 802.1Q tagging and port-based, up to 255 VLANs, dynamic VLAN (GVRP)

Warranty can be supplemented by purchasing your choice of:

•Three years of Next Business Day On-Site3Labor Service with unit replacement

•Three years of Same-Day4unit replacement

•Three years of Same-Day On-Site4Labor Service with unit replacement

24/7 Hardware Technical Phone Support

Dell's toll-free hardware support line can be used anytime for the duration of the warranty period. There is no limit and no charge on calls you make to Dell for troubleshooting assistance and diagnosis of Dell hardware.

For all PowerConnect Limited Warranties, the length of the technical phone support is the same as the length of the system's Limited Warranty.

DirectLine™ Plus Software Support Hotline

Dell's DirectLine Plus service provides telephone support for PowerConnect managed switch software. DirectLine Plus includes enhanced support with full 24/7 coverage and a guaranteed telephone response time of one hour for critical issues and two hours for non-critical issues, or your resolution is free. (The guarantee does not apply to single resolutions purchased individually.)

Installation Services

Dell offers on-site installation of all PowerConnect switches.

•Standard Installation provides installation of the PowerConnect switch, including installation into a Dell-supported rack (if required), connecting cables between the switch and attached servers and clients, and testing for proper connectivity.

•Advanced Installation provides installation of the PowerConnect switch, as described above, plus advanced configuration of managed switches, including all features outlined in the User Guide (Password protection, System Manager, Port Manager, Address Manager, Spanning Tree, VLAN and Class of Service Setup, Port Trunking, Port Mirroring, SNMP, Multimedia Support, and Statistics). Customer must provide detailed configuration requirements prior to installation.

Services vary by region. For more information on the available services in your area, please visit dell.com.

Class of Service		L2 IEEE 802.1p tagging and	L2 IEEE 802.1p tagging and
		port-based priority with four	port-based priority with four
		queues per port	queues per port
		L3 priority based on IP ToS	L3 priority based on IP ToS
		(Precedence, DSCP)	(Precedence, DSCP)
		L4 priority based on TCP/UDP Port
IP Multicast support		IGMP v1/v2 snooping, static	IGMP v1/v2 snooping, static
		IP Multicast	IP Multicast
Availability
	Spanning Tree, IEEE 802.3ad Link		Spanning Tree, IEEE 802.3ad Link
		Aggregation, LACP, port mirroring	Aggregation, LACP, port mirroring
		Optional external redundant power	Optional external redundant power
		with PowerConnect RPS-600	with PowerConnect RPS-600
Management		Web-based management	Web-based management
		Industry-standard command line	Industry-standard command line
		interface (CLI)	interface (CLI)
		RADIUS remote authentication	RADIUS remote authentication
		for administrative access	for administrative access
		SNMPv1, 4 RMON groups,	SNMPv1, 4 RMON groups,
		multiple MIBs	multiple MIBs
		Configuration file management,	Configuration file management,
		dual firmware images	dual firmware images
Chassis		1U, rack-mounting kit included	1U, rack-mounting kit included

Dell cannot be responsible for errors in typography or photography.

These devices have not been approved by the Federal Communications Commission for use in a residential environment. These devices are not, and may not be, offered for sale or lease, or sold or leased for use in a residential environment until the approval of the FCC has been obtained.

1For a complete copy of our guarantees or limited warranties, please write to Dell USA L.P., One Dell Way, Round Rock, Texas 78682, Attn: Warranty.

2Replacement unit will be dispatched if necessary following phone-based troubleshooting. To receive your unit the next business day, Dell must be able to dispatch the unit before 5 p.m. (depending on service contract) C.S.T. Availability varies.

3Service may be provided by third-party provider. Technician will be dispatched if necessary following phone-based troubleshooting. To receive next business day service, Dell must notify the service provider before 5:00 pm (depending on service contract) customer time. Availability varies.

4Service or replacement unit (depending on service contract) may be provided by third-party provider. Technician or replacement unit will be dispatched if necessary following phone-based troubleshooting. For 7x24 and 5x10 service, Dell will dispatch a service technician or replacement unit within 4 hours of determining the hardware problem. For 5x10 service, the service technician or replacement unit may not arrive until the following business day if dispatched after 4:00 pm local time. Available within a 125-mile radius of over 80 metropolitan areas. Customers not located within a 125-mile radius of the stocking locations are not eligible for this offering. Available in the U.S. only.

Dell, the Dell logo, DirectLine and PowerConnect are trademarks of Dell Computer Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. © Copyright 2002 Dell Computer Corporation. All rights reserved. May 2002, Kolar.

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