Warranty can be supplemented by purchasing your choice of:
•Three years of Next Business Day On-Site3Labor Service with unit replacement
•Three years of Same-Day4unit replacement
•Three years of Same-Day On-Site4Labor Service with unit replacement
24/7 Hardware Technical Phone Support
Dell's toll-free hardware support line can be used anytime for the duration of the warranty period. There is no limit and no charge on calls you make to Dell for troubleshooting assistance and diagnosis of Dell hardware.
For all PowerConnect Limited Warranties, the length of the technical phone support is the same as the length of the system's Limited Warranty.
DirectLine™ Plus Software Support Hotline
Dell's DirectLine Plus service provides telephone support for PowerConnect managed switch software. DirectLine Plus includes enhanced support with full 24/7 coverage and a guaranteed telephone response time of one hour for critical issues and two hours for non-critical issues, or your resolution is free. (The guarantee does not apply to single resolutions purchased individually.)
Installation Services
Dell offers on-site installation of all PowerConnect switches.
•Standard Installation provides installation of the PowerConnect switch, including installation into a Dell-supported rack (if required), connecting cables between the switch and attached servers and clients, and testing for proper connectivity.
•Advanced Installation provides installation of the PowerConnect switch, as described above, plus advanced configuration of managed switches, including all features outlined in the User Guide (Password protection, System Manager, Port Manager, Address Manager, Spanning Tree, VLAN and Class of Service Setup, Port Trunking, Port Mirroring, SNMP, Multimedia Support, and Statistics). Customer must provide detailed configuration requirements prior to installation.
Services vary by region. For more information on the available services in your area, please visit dell.com.
Class of Service | | L2 IEEE 802.1p tagging and | L2 IEEE 802.1p tagging and |
| | port-based priority with four | port-based priority with four |
| | queues per port | queues per port |
| | L3 priority based on IP ToS | L3 priority based on IP ToS |
| | (Precedence, DSCP) | (Precedence, DSCP) |
| | L4 priority based on TCP/UDP Port | |
IP Multicast support | IGMP v1/v2 snooping, static | IGMP v1/v2 snooping, static |
| | IP Multicast | IP Multicast |
Availability | | |
Spanning Tree, IEEE 802.3ad Link | Spanning Tree, IEEE 802.3ad Link |
| | Aggregation, LACP, port mirroring | Aggregation, LACP, port mirroring |
| | Optional external redundant power | Optional external redundant power |
| | with PowerConnect RPS-600 | with PowerConnect RPS-600 |
Management | Web-based management | Web-based management |
| | Industry-standard command line | Industry-standard command line |
| | interface (CLI) | interface (CLI) |
| | RADIUS remote authentication | RADIUS remote authentication |
| | for administrative access | for administrative access |
| | SNMPv1, 4 RMON groups, | SNMPv1, 4 RMON groups, |
| | multiple MIBs | multiple MIBs |
| | Configuration file management, | Configuration file management, |
| | dual firmware images | dual firmware images |
Chassis | 1U, rack-mounting kit included | 1U, rack-mounting kit included |
| | | |
Dell cannot be responsible for errors in typography or photography.
These devices have not been approved by the Federal Communications Commission for use in a residential environment. These devices are not, and may not be, offered for sale or lease, or sold or leased for use in a residential environment until the approval of the FCC has been obtained.
1For a complete copy of our guarantees or limited warranties, please write to Dell USA L.P., One Dell Way, Round Rock, Texas 78682, Attn: Warranty.
2Replacement unit will be dispatched if necessary following phone-based troubleshooting. To receive your unit the next business day, Dell must be able to dispatch the unit before 5 p.m. (depending on service contract) C.S.T. Availability varies.
3Service may be provided by third-party provider. Technician will be dispatched if necessary following phone-based troubleshooting. To receive next business day service, Dell must notify the service provider before 5:00 pm (depending on service contract) customer time. Availability varies.
4Service or replacement unit (depending on service contract) may be provided by third-party provider. Technician or replacement unit will be dispatched if necessary following phone-based troubleshooting. For 7x24 and 5x10 service, Dell will dispatch a service technician or replacement unit within 4 hours of determining the hardware problem. For 5x10 service, the service technician or replacement unit may not arrive until the following business day if dispatched after 4:00 pm local time. Available within a 125-mile radius of over 80 metropolitan areas. Customers not located within a 125-mile radius of the stocking locations are not eligible for this offering. Available in the U.S. only.
Dell, the Dell logo, DirectLine and PowerConnect are trademarks of Dell Computer Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. © Copyright 2002 Dell Computer Corporation. All rights reserved. May 2002, Kolar.
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