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Dell 6000 IEEE 1394 Device Problems, Keyboard Problems

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58 Solving Problems

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

ProductInformation Guide.

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

ProductInformation Guide.

NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you

attach an external keyboard, the integrated keyboard remains fully functional.

External keyboard problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —

1

Click the

Start

button and click

Control Panel

.

2

Click

Printers and Other Hardware

.

If your IEEE 1394 device is listed, Windows recognizes the device.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE —

IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —

Contact Dell or the IEEE 1394 device manufacturer. See "FCC Notices (U.S. Only)" on page101.

CHECK THE KEYBOARD CABLE —Shut down the computer. Disconnect the keyboard cable and check

it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the

computer.

Contents

Main Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 A Tour of Your Computer 2 Setting Up Your Computer 3 Using a Battery 4 Using CDs, DVDs, and Other Multimedia 5 Using the Keyboard and Touch Pad 6 Using PC Cards 7 Setting Up a Home and Office Network 8 Solving Problems 9 Adding and Replacing Parts 10 Appendix Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Page Finding Information 10 NOTE: Page Page A Tour of Your Computer Front View Page Page 16 The green lights located above the keyboard indicate the following: NOTE: Left Side View 18 Press this button to eject a CD and DVD from the optical drive. Right Side View Back View 20 Bottom View 22 Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Power Meter Charge Gauge Low-Battery Warning Charging the Battery Removing a Battery Installing a Battery Storing a Battery Using CDs, DVDs, and Other Multimedia Using CDs and DVDs Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Helpful Tips Using Dell MediaDirect Connecting Your Computer to a TV or Audio Device S-Video Connection Composite Video Connection Page Enabling the Display Settings for a TV Page Using the Keyboard and Touch Pad Numeric Keypad Key Combinations Speaker Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Using PC Cards PC Card Types PC Card Blanks Extended PC Cards Installing a PC Card Page Removing a PC Card or Blank Page Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Connecting to a Wireless Local Area Network Determining Your Network Type Connecting to a Wireless Network in Microsoft Windows XP Page Solving Problems Dell Diagnostics When to Use the Dell Diagnostics Page Drive Problems DVD drive problems Problems writing to a DVD+RW drive If you cannot eject the DVD or DVD+RW drive tray Hard drive problems If you hear an unfamiliar scraping or grinding sound E-Mail, Modem, and Internet Problems 56 Error Messages Page 58 IEEE 1394 Device Problems Keyboard Problems External keyboard problems Unexpected characters Lockups and Software Problems The computer does not start up 60 The computer stops responding A program stops responding A solid blue screen appears A program crashes repeatedly A program is designed for an earlier Windows operating system Other software problems Memory Problems Network Problems PC Card Problems Power Problems 64 Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows XP System Restore Page Using Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Hard Drive Page Returning a Hard Drive to Dell Memory Page Page Modem Page Wireless Mini PCI Card Page Coin-Cell Battery Display Optical Drive Hinge Cover Keyboard Internal Card With Bluetooth Wireless Technology Page Appendix Specifications Page Page Page Page Page Using the System Setup Program Overview Viewing the System Setup Screen System Setup Screen Commonly Used Options Page Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals FCC Notices (U.S. Only) Class A Class B FCC Identification Information Macrovision Product Notice Contacting Dell 104 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 120 Projectors Index A B C D E F H I K P Q R S T U V W