Product Specific Problems
lAdjust Phase and Clock controls through OSD
lPerform monitor reset
lCheck environmental factors
lRelocate and test in another room
Missing Pixels
LCD screen has spots
lCycle power on-off
lThese are pixels that are permanently off and is a natural defect that occurs in LCD
technology
Stuck-on Pixels
LCD screen has bright spots
lCycle power on-off
lThese are pixels that are permanently on and is a natural defect that occurs in LCD
technology
Brightness Problems
Picture too dim or too bright
lPerform monitor reset on "All Settings"
lPress Auto Adjust button
lAdjust brightness & contrast controls
Geometric Distortion
Screen not centered correctly
lPerform monitor reset on "Position Settings Only"
lPress auto-adjust button
lAdjust the centering controls
lEnsure monitor is in proper video mode
Horizontal/Vertical Lines
Screen has one or more lines
lPerform monitor reset on "All Settings"
lPress Auto Adjust button
lAdjust Phase and Clock controls via OSD
lPerform monitor self-test feature check and determine if these lines are also in
self-test mode
lCheck for bent or broken pins
Sync Problems
Screen is scrambled or appears torn
lPerform monitor reset on "All Settings"
lPress Auto Adjust button
lAdjust Phase and Clock controls via OSD
lPerform monitor self-test feature check to determine if scrambled screen appears
in self-test mode
lCheck for bent or broken pins
lBoot up in the "safe mode"
LCD Scratched
Screen has scratches or smudges
lTurn monitor off and clean the screen
lFor cleaning instruction, see Caring for your Monitor.
Safety Related Issues
Visible signs of smoke or sparks
lDo not perform any troubleshooting steps
lMonitor needs to be replaced
Intermittent Problems
Monitor malfunctions on & off
lEnsure monitor is in proper video mode
lEnsure video cable connection to computer and to the flat panel is secure
lPerform monitor reset on "All Settings"
lPerform monitor self-test feature check to determine if the intermittent problem
occurs in self-test mode
Missing Color
Picture missing color
lPerform monitor self-test feature check
lCheck connection integrity at both end of the video cable
lCheck for bent or broken pins
Wrong Color
Picture color not good
lChange the color to "User Preset"
lAdjust R/G/B value of "User Preset"
SPECIFIC SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
Screen image is too small
Image is
centered on
screen, but
does not fill
entire
viewing area
lPerform monitor reset on "All Settings"
Cannot adjust the
monitor with the
buttons on the front
panel
OSD does
not appear
on the
screen
lTurn the monitor off and unplug the power cord and then plug back and power on
The monitor will not go
into power saving
mode.
No picture,
the LED light
is green.
When press
"+", "-" or
"Menu" key,
the message
" No input
lMovemouseorhitanykeyonthekeyboardonthecomputeroractivatevideoplayer,then
access the OSD to set both Audio/Video to " off " state.