Dell NT499 11 T roubleshooting

Contents 7
Starting the Dell Diagnostics From Your
Hard Drive . . . . . . . . . . . . . . . . . . . . . 108
Dell Diagnostics Main Menu . . . . . . . . . . . . 110
11 Troubleshooting . . . . . . . . . . . . . . . . . . 113
Battery Problems . . . . . . . . . . . . . . . . . . . . 113
Drive Problems . . . . . . . . . . . . . . . . . . . . . 113
Optical drive problems . . . . . . . . . . . . . . . . . 114
Problems writing to an optical drive . . . . . . . . . . 114
E-Mail, Modem, and Internet Problems . . . . . . . . 115
Error Messages . . . . . . . . . . . . . . . . . . . . . 117
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 118
Keyboard Problems . . . . . . . . . . . . . . . . . . . 118
Lockups and Software Problems . . . . . . . . . . . . 119
The computer does not start up . . . . . . . . . . 119
The computer stops responding . . . . . . . . . . 119
A program stops responding . . . . . . . . . . . . 119
A program crashes repeatedly . . . . . . . . . . 119
A program is designed for an earlier
Windows operating system . . . . . . . . . . . . 120
A solid blue screen appears . . . . . . . . . . . . 120
Other software problems . . . . . . . . . . . . . 120
Memory Problems . . . . . . . . . . . . . . . . . . . . 121
Mouse Problems . . . . . . . . . . . . . . . . . . . . 121
Network Problems . . . . . . . . . . . . . . . . . . . 122