Using Support Tools
5.If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page 72).
NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell.
6.When the tests are complete, close the test screen to return to the Choose An Option window.
7.To exit the Dell Diagnostics and to restart the computer, click Exit.
Starting Dell Diagnostics From the Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may
not ship with your computer.
1.Insert the Drivers and Utilities disc.
2.Shut down and restart the computer. When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next
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