62 Solving Problems
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DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a DVD+RW drive
If you cannot eject the DVD or DVD+RW drive tray
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES —See "Resolving Software and Hardware
Incompatibilities" on page81.
RUN THE DELL DIAGNOSTICS —See "When to Use the Dell Diagnostics" on page59.
CLOSE OTHER PROGRAMS —The DVD+RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the DVD+RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DVD+RW DISC —See the Dell
Help file or search for the keyword standby in the Windows Help and Support Center for information
on power management modes. To access help, see page9.
CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your DVD creation software.
VERIFY THE CORRECT MEDIA IS IN USE —DVD+RW drives may use any CD media such as CD-R or
CD-RW, but when using your DVD+RW to write to DVD media, be sure to use DVD+R or
DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or incomplete
write or verify operations.
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.