PROBLEM SOLVING
| No power to the fire | Check the wall socket and plug |
| and fuse |
| No Illumination / flame effect | Check that fire is switched on. |
| Check that the bulbs are working. |
| Heater cuts out / poor or no flame | Check that the chimney is |
| effect | blocked off above the fire |
| Outer frame sits away from fire | There is a normal tolerance of |
| on delivery | 2mm to 6mm where the outer |
| frame sits around the fire. If the |
| frame has become dislodged in |
| transit it may be removed by |
| pulling upward and off (it is |
| attached by magnets) then |
| replaced back on the fire. |
GUARANTEE
Your fire is guaranteed for 1 year from the date of purchase. In the unlikely event of a breakdown you have access to our customer services team. Simply call 0845 600 6845.
Fitting of the spacer frame
The wooden spacer frame may be easily fitted by carefully aligning the screw heads found on the inner edge of the of the spacer frame with the keyhole slots on the rear of the fire, and gently pushing down into place.
The screws maybe tightened on the spacer to give a more secure fit.DO NOT OVER TIGHTEN!
Accessory packs
Accessory packs consisting of different coloured light patterns can be purchased from De’Longhi.
Please contact Customer Services (0845 6006845) for more information.
Pebbles
Once the fire is installed in the correct position, unpack the pebbles from the accessory box. The pebbles are natural; therefore variation in size, shape and colour will occur. Place them to your liking using as many as you require. We suggest you place a medium sized pebble in each corner and then add 3 larger pebbles along the front, filling the gaps with the smaller pebbles and building to a slightly higher level in the centre of the fire.