32
TROUBLESHOOTING
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
Fireplace produces unwanted odors | 1. Gas leak. See Warning statement |
| above |
1.Locate and correct all leaks (see Check- ing Gas Connections, page 20)
Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for up to | ||
|
|
|
|
| 40mph winds. However, extreme con- | |
|
|
|
|
| ditions may occur. See Lighting Instruc- | |
|
|
|
|
| tions on page 26 | |
|
| 2. | Low line pressure | 2. | Contact local propane/LP or natural gas | |
|
|
|
|
| company | |
|
| 3. | Pilot is partially clogged | 3. | Clean pilot (see Cleaning and Mainte- | |
|
|
|
|
| nance, page 29) | |
|
| 4. | Inner vent pipe leaking exhaust gasses | 4. | Locate and correct all leaks (see Check- | |
|
|
| into system |
| ing Gas Connections, page 20) | |
|
| 5. | Glass too loose and air tight gasket leaks | 5. | Tighten glass | |
|
|
| in corners after usage |
|
|
|
|
| 6. | Bad thermopile or thermocouple | 6. | Replace faulty component | |
|
| 7. | Improper vent cap installation | 7. | Check for proper installation and free- | |
|
|
|
|
| dom from debris or blockage | |
|
|
|
|
|
| |
Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- | ||
position |
| above |
| ing Gas Connections, page 20) | ||
|
| 2. | Control valve defective | 2. | Replace control valve | |
|
|
|
|
|
|
|
Gas odor during combustion | 1. Gas leak. See Warning statement |
| above |
1.Locate and correct all leaks (see Check- ing Gas Connections, page 20)
Dark residue on logs or inside of fireplace | 1. | Improper log placement | 1. | Properly locate logs (see Installing Logs, |
|
|
|
| Lava Rock, and Glowing Embers, pages |
|
|
|
| 24 and 25) |
| 2. | Air holes at burner inlet blocked | 2. | Clean out air holes at burner inlets. Pe- |
|
|
|
| riodically repeat as needed |
| 3. | Burner flame holes blocked | 3. | Remove blockage |
For
.
.com
