Dimplex EBY15 manual Thermal Safety Cut-out, Maintenance, Lamp Replacement - see Fig.’s, Cleaning

Models: EBY15

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Remote Control Operation

Remote Control Operation

Warning: It takes some time for the receiver to respond to the transmitter. Do not press the buttons more than once within two seconds for correct operation. On the control panel, switch B must be in the ‘ON’ position in order for the PCB to operate.



Flame effect

Press ‘I’ button once

Flame effect and heat

Press ‘I’ button again

By continuously pressing the ‘I’ button the fire will cycle between flame effect and flame effect plus heat.

To turn off any of the settings press the ‘O’ button once.

The remote control may be placed, when not in use, in the wall-mounted holster provided (see Fig. 10).

Thermal Safety Cut-out

For your safety, this appliance has been fitted with thermal cut-out. In the event that the product overheats, the cut-out switches the appliance off automatically.

To bring the appliance back into operation, remove the cause of the overheating, then unplug or turn off the electrical supply to the heater for up to 10 minutes.

When the heater has cooled sufficiently, re-connect and switch on the heater.

Caution: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.



Lamp Replacement - see Fig.’s 7 & 8

There are two lamps located beneath the fuel effect. To gain access to the lamps, remove the coal and place in a container. Remove the grate/ fuel effect by unscrewing the two screws, lift away the grate/fuel effect to allow access to the bulbs - see Fig. 7.

Remove the defective lamp by unscrewing it as shown in Fig. 8.

Replace with a 60W E14 SES Clear Candle lamp. Take care not to over- tighten the lamp.

Refit the fuel effect and replace the coal.



For general cleaning use a soft clean duster – never use abrasive cleaners. The glass viewing screen should be cleaned carefully with a soft cloth. DO NOT use proprietary glass cleaners.

To remove any accumulation of dust or fluff the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of the fan heater.


For electrical products sold within the European Community.

At the end of the electrical products useful life it should not be disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling advice in your country.

After Sales Service

Your product is guaranteed for one year from the date of purchase.

Within this period, we undertake to repair or exchange this product free of charge (excluding lamps & subject to availability) provided it has been installed and operated in accordance with these instructions.

Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.

Should you require after sales service you should contact our customer services help desk on 0845 600 5111. It would assist us if you can quote the model number, series, date of purchase, and nature of the fault at the time of your call. The customer services help desk will also be able to advise you should you need to purchase any spares.

Please do not return a faulty product to us in the first instance as this may result in loss or damage and delay in providing you with a satisfactory service.

Please retain your receipt as proof of purchase.

Dimplex UK Limited

Millbrook House

Grange Drive

Hedge End


Hampshire. SO30 2DF

UK customer help line 8.00am–5.00pm Mon-Fri and 8:30am-1.00pm Sat (October-March)

Customer Services: Tel. 0845 600 5111

Fax. 01489 773053

e-mail customer.services@glendimplex.com

Republic of Ireland


01 8424833

[c] Dimplex UK Limited

All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Dimplex UK Limited.

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Dimplex EBY15 Thermal Safety Cut-out, Maintenance, Lamp Replacement - see Fig.’s, Cleaning, Recycling, After Sales Service