Cleaning
Before commencing cleaning, unplug the heater and allow it to cool. The surfaces of the heater should be given an occasional wipe over with a dry soft cloth.
Do not use detergents, abrasive cleaning powder or polish on the metal body of the heater.
The glass screen should be cleaned carefully with a chamois leather. DO NOT use proprietary cleaners.
To remove any accumulation of dust or fluff the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of the fan heater located under the canopy.
To clean the fuel effect, remove the coal pieces or pebbles and wash in warm water. The plastic tray should be wiped clean with a damp cloth. When dry replace the coal pieces or pebbles and arrange for best effect.
After Sales Service
Your product is guaranteed for one year from the date of purchase.
Within this period, we undertake to repair or exchange this product free of charge (excluding lamps & subject to availability) provided it has been installed and operated in accordance with these instructions.
Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.
Should you require after sales service you should contact our customer services help desk on 0870 727 0101. It would assist us if you can quote the model number, series, date of purchase, and nature of the fault at the time of your call. The customer services help desk will also be able to advise you should you need to purchase any spares.
Please do not return a faulty product to us in the first instance as this may result in loss or damage and delay in providing you with a satisfactory service.
Please retain your receipt as proof of purchase.
