4

DX-40L261A12

Troubleshooting

Problem

Solution

Dark, poor, or no picture

• Try another channel. The station may be

(screen is lit), but sound is

experiencing problems.

good.

• Make sure that the antenna or cable TV is

 

 

connected correctly and securely. See

 

“Connecting a cable or satellite box” or

 

“Connecting an antenna or cable TV (no box)” in

 

the online User Guide.

 

• Adjust the brightness. See “Adjusting the TV

 

picture” in the online User Guide.

 

• Make sure that the correct picture mode is

 

selected. See “Adjusting the TV picture” in the

 

online User Guide.

 

• If you are using an antenna, the digital channel

 

signal may be low. To check the digital channel

 

signal strength, see “Checking the digital signal

 

strength” in the online User Guide.

 

• If you are using an antenna and the signal

 

strength is low, adjust the antenna or use a

 

highly directional outdoor antenna or set-top

 

antenna with a built-in amplifier.

 

• Make sure that the video cables are connected

 

securely to the back of your TV.

 

• The video cable(s) you are using may be bad. Try

 

a new set.

 

• Try another channel. The station may be

 

experiencing problems.

 

 

No color, dark picture, or

• Try another channel. The station may be

color is not correct.

experiencing problems.

 

 

• Adjust the color saturation. See “Adjusting the

 

TV picture” in the online User Guide.

 

• Make sure that the video cables are connected

 

correctly and securely to the back of your TV.

 

• Make sure that the antenna or cable TV is

 

connected correctly and securely. See

 

“Connecting a cable or satellite box” or

 

“Connecting an antenna or cable TV (no box)” in

 

the online User Guide.

 

• If you are using an antenna, the digital channel

 

signal may be low. To check the digital channel

 

signal strength, see “Checking the digital signal

 

strength” in the online User Guide.

 

• If you are using an antenna and the signal

 

strength is low, adjust the antenna or use a

 

highly directional outdoor antenna or set-top

 

antenna with a built-in amplifier.

 

 

Only snow (noise) appears

• Try another channel. The station may be

on the screen.

experiencing problems.

 

 

• Make sure that the antenna or cable TV is

 

connected correctly and securely. See

 

“Connecting a cable or satellite box” or

 

“Connecting an antenna or cable TV (no box)” in

 

the online User Guide.

 

• If you are using an antenna, the digital channel

 

signal may be low. To check the digital channel

 

signal strength, see “Checking the digital signal

 

strength” in the online User Guide.

 

• If you are using an antenna and the signal

 

strength is low, adjust the antenna or use a

 

highly directional outdoor antenna or set-top

 

antenna with a built-in amplifier.

 

 

Problem

Solution

Dotted lines or stripes

• Make sure that the antenna or cable TV is

appear on the screen.

connected correctly and securely. See

 

 

“Connecting a cable or satellite box” or

 

“Connecting an antenna or cable TV (no box)” in

 

the online User Guide.

 

• If you are using an antenna, the digital channel

 

signal may be low. To check the digital channel

 

signal strength, see “Checking the digital signal

 

strength” in the online User Guide.

 

• If you are using an antenna and the signal

 

strength is low, adjust the antenna or use a

 

highly directional outdoor antenna or set-top

 

antenna with a built-in amplifier.

 

• Make sure that the video cables are connected

 

securely to the back of your TV.

 

• The video cable(s) you are using may be bad. Try

 

a new set.

 

• Other devices (for example, surround sound

 

receiver, external speakers, fans, or hair dryers)

 

may be interfering with your TV. Try turning off

 

one device at a time to determine which device

 

is causing interference. Once you have

 

determined which device is causing

 

interference, move it further from the TV to

 

eliminate the interference.

 

 

Double images.

• Use a highly directional outdoor antenna, cable

 

 

TV, or satellite TV.

 

 

The picture has a few bright

• A few bright or dark spots on an LCD screen is

or dark spots.

normal. It does not affect the operation of this

 

 

TV.

 

 

Good picture, but no sound.

• Increase the volume.

 

 

• Make sure that the sound is not muted.

 

• Make sure that the correct audio mode is

 

selected.

 

• Make sure that the audio cables are connected

 

correctly and securely to the back of your TV.

 

• Make sure that the antenna or cable TV is

 

connected correctly and securely. See

 

“Connecting a cable or satellite box” or

 

“Connecting an antenna or cable TV (no box)” in

 

the online User Guide.

 

• If you are using an antenna, the digital channel

 

signal may be low. To check the digital channel

 

signal strength, see “Checking the digital signal

 

strength” in the online User Guide.

 

• The audio cable(s) you are using may be bad. Try

 

a new set.

 

 

Poor picture

• Make sure that the room is not too bright. Light

 

 

reflecting off the screen can make the picture

 

difficult to see.

 

• If an S-VHS camera or a camcorder is connected

 

while another connected device is turned on,

 

the picture may be poor. Turn off one or more

 

devices.

 

 

Good sound but poor color

• Adjust the contrast, color, and brightness

 

 

settings.

 

 

Audio noise

• Other devices (for example, surround sound

 

 

receiver, external speakers, fans, or hair dryers)

 

may be interfering with your TV. Try turning off

 

one device at a time to determine which device

 

is causing interference. Once you have

 

determined which device is causing

 

interference, move it further from the TV to

 

eliminate the interference.