4 | Troubleshooting |
Problem | Solution | |
Dark, poor, or no picture | • Try another channel. The station may be | |
(screen is lit), but sound is | ||
experiencing problems. | ||
good. | ||
• Make sure that the antenna or cable TV is | ||
| ||
| connected correctly and securely. See | |
| “Connecting a cable or satellite box” or | |
| “Connecting an antenna or cable TV (no box)” in | |
| the online User Guide. | |
| • Adjust the brightness. See “Adjusting the TV | |
| picture” in the online User Guide. | |
| • Make sure that the correct picture mode is | |
| selected. See “Adjusting the TV picture” in the | |
| online User Guide. | |
| • If you are using an antenna, the digital channel | |
| signal may be low. To check the digital channel | |
| signal strength, see “Checking the digital signal | |
| strength” in the online User Guide. | |
| • If you are using an antenna and the signal | |
| strength is low, adjust the antenna or use a | |
| highly directional outdoor antenna or | |
| antenna with a | |
| • Make sure that the video cables are connected | |
| securely to the back of your TV. | |
| • The video cable(s) you are using may be bad. Try | |
| a new set. | |
| • Try another channel. The station may be | |
| experiencing problems. | |
|
| |
No color, dark picture, or | • Try another channel. The station may be | |
color is not correct. | ||
experiencing problems. | ||
| ||
| • Adjust the color saturation. See “Adjusting the | |
| TV picture” in the online User Guide. | |
| • Make sure that the video cables are connected | |
| correctly and securely to the back of your TV. | |
| • Make sure that the antenna or cable TV is | |
| connected correctly and securely. See | |
| “Connecting a cable or satellite box” or | |
| “Connecting an antenna or cable TV (no box)” in | |
| the online User Guide. | |
| • If you are using an antenna, the digital channel | |
| signal may be low. To check the digital channel | |
| signal strength, see “Checking the digital signal | |
| strength” in the online User Guide. | |
| • If you are using an antenna and the signal | |
| strength is low, adjust the antenna or use a | |
| highly directional outdoor antenna or | |
| antenna with a | |
|
| |
Only snow (noise) appears | • Try another channel. The station may be | |
on the screen. | ||
experiencing problems. | ||
| ||
| • Make sure that the antenna or cable TV is | |
| connected correctly and securely. See | |
| “Connecting a cable or satellite box” or | |
| “Connecting an antenna or cable TV (no box)” in | |
| the online User Guide. | |
| • If you are using an antenna, the digital channel | |
| signal may be low. To check the digital channel | |
| signal strength, see “Checking the digital signal | |
| strength” in the online User Guide. | |
| • If you are using an antenna and the signal | |
| strength is low, adjust the antenna or use a | |
| highly directional outdoor antenna or | |
| antenna with a | |
|
|
Problem | Solution | |
Dotted lines or stripes | • Make sure that the antenna or cable TV is | |
appear on the screen. | ||
connected correctly and securely. See | ||
| ||
| “Connecting a cable or satellite box” or | |
| “Connecting an antenna or cable TV (no box)” in | |
| the online User Guide. | |
| • If you are using an antenna, the digital channel | |
| signal may be low. To check the digital channel | |
| signal strength, see “Checking the digital signal | |
| strength” in the online User Guide. | |
| • If you are using an antenna and the signal | |
| strength is low, adjust the antenna or use a | |
| highly directional outdoor antenna or | |
| antenna with a | |
| • Make sure that the video cables are connected | |
| securely to the back of your TV. | |
| • The video cable(s) you are using may be bad. Try | |
| a new set. | |
| • Other devices (for example, surround sound | |
| receiver, external speakers, fans, or hair dryers) | |
| may be interfering with your TV. Try turning off | |
| one device at a time to determine which device | |
| is causing interference. Once you have | |
| determined which device is causing | |
| interference, move it further from the TV to | |
| eliminate the interference. | |
|
| |
Double images. | • Use a highly directional outdoor antenna, cable | |
| ||
| TV, or satellite TV. | |
|
| |
The picture has a few bright | • A few bright or dark spots on an LCD screen is | |
or dark spots. | ||
normal. It does not affect the operation of this | ||
| ||
| TV. | |
|
| |
Good picture, but no sound. | • Increase the volume. | |
| ||
| • Make sure that the sound is not muted. | |
| • Make sure that the correct audio mode is | |
| selected. | |
| • Make sure that the audio cables are connected | |
| correctly and securely to the back of your TV. | |
| • Make sure that the antenna or cable TV is | |
| connected correctly and securely. See | |
| “Connecting a cable or satellite box” or | |
| “Connecting an antenna or cable TV (no box)” in | |
| the online User Guide. | |
| • If you are using an antenna, the digital channel | |
| signal may be low. To check the digital channel | |
| signal strength, see “Checking the digital signal | |
| strength” in the online User Guide. | |
| • The audio cable(s) you are using may be bad. Try | |
| a new set. | |
|
| |
Poor picture | • Make sure that the room is not too bright. Light | |
| ||
| reflecting off the screen can make the picture | |
| difficult to see. | |
| • If an | |
| while another connected device is turned on, | |
| the picture may be poor. Turn off one or more | |
| devices. | |
|
| |
Good sound but poor color | • Adjust the contrast, color, and brightness | |
| ||
| settings. | |
|
| |
Audio noise | • Other devices (for example, surround sound | |
| ||
| receiver, external speakers, fans, or hair dryers) | |
| may be interfering with your TV. Try turning off | |
| one device at a time to determine which device | |
| is causing interference. Once you have | |
| determined which device is causing | |
| interference, move it further from the TV to | |
| eliminate the interference. | |
|
|