4 | Troubleshooting |
Problem | Solution | |
Dark, poor, or no picture | • Try another channel. The station may be experiencing | |
(screen is lit), but sound is | ||
problems. | ||
good. | ||
• Make sure that the antenna or cable TV is connected | ||
| ||
| correctly and securely. See “Connecting a cable or | |
| satellite box” or “Connecting an antenna or cable TV (no | |
| box)” in the online User Guide. | |
| • Adjust the brightness. See “Adjusting the TV picture” in | |
| the online User Guide. | |
| • Make sure that the correct picture mode is selected. See | |
| “Adjusting the TV picture” in the online User Guide. | |
| • If you are using an antenna, the digital channel signal | |
| may be low. To check the digital channel signal | |
| strength, see “Checking the digital signal strength” in | |
| the online User Guide. | |
| • If you are using an antenna and the signal strength is | |
| low, adjust the antenna or use a highly directional | |
| outdoor antenna or | |
| amplifier. | |
| • Make sure that the video cables are connected securely | |
| to the back of your TV. | |
| • The video cable(s) you are using may be bad. Try a new | |
| set. | |
|
| |
No color, dark picture, or | • Try another channel. The station may be experiencing | |
color is not correct. | ||
problems. | ||
| ||
| • Adjust the color saturation. See “Adjusting the TV | |
| picture” in the online User Guide. | |
| • Make sure that the video cables are connected correctly | |
| and securely to the back of your TV. | |
| • Make sure that the antenna or cable TV is connected | |
| correctly and securely. See “Connecting a cable or | |
| satellite box” or “Connecting an antenna or cable TV (no | |
| box)” in the online User Guide. | |
| • If you are using an antenna, the digital channel signal | |
| may be low. To check the digital channel signal | |
| strength, see “Checking the digital signal strength” in | |
| the online User Guide. | |
| • If you are using an antenna and the signal strength is | |
| low, adjust the antenna or use a highly directional | |
| outdoor antenna or | |
| amplifier. | |
|
| |
Only snow (noise) appears | • Try another channel. The station may be experiencing | |
on the screen. | ||
problems. | ||
| ||
| • Make sure that the antenna or cable TV is connected | |
| correctly and securely. See “Connecting a cable or | |
| satellite box” or “Connecting an antenna or cable TV (no | |
| box)” in the online User Guide. | |
| • If you are using an antenna, the digital channel signal | |
| may be low. To check the digital channel signal | |
| strength, see “Checking the digital signal strength” in | |
| the online User Guide. | |
| • If you are using an antenna and the signal strength is | |
| low, adjust the antenna or use a highly directional | |
| outdoor antenna or | |
| amplifier. | |
|
|
Problem | Solution | |
Dotted lines or stripes | • Make sure that the antenna or cable TV is connected | |
appear on the screen. | ||
correctly and securely. See “Connecting a cable or | ||
| ||
| satellite box” or “Connecting an antenna or cable TV (no | |
| box)” in the online User Guide. | |
| • If you are using an antenna, the digital channel signal | |
| may be low. To check the digital channel signal | |
| strength, see “Checking the digital signal strength” in | |
| the online User Guide. | |
| • If you are using an antenna and the signal strength is | |
| low, adjust the antenna or use a highly directional | |
| outdoor antenna or | |
| amplifier. | |
| • Make sure that the video cables are connected securely | |
| to the back of your TV. | |
| • The video cable(s) you are using may be bad. Try a new | |
| set. | |
| • Other devices (for example, surround sound receiver, | |
| external speakers, fans, or hair dryers) may be | |
| interfering with your TV. Try turning off one device at a | |
| time to determine which device is causing interference. | |
| Once you have determined which device is causing | |
| interference, move it further from the TV to eliminate | |
| the interference. | |
|
| |
Double images. | • Use a highly directional outdoor antenna, cable TV, or | |
| ||
| satellite TV. | |
|
| |
The picture has a few bright | • A few bright or dark spots on an LCD screen is normal. It | |
or dark spots. | ||
does not affect the operation of this TV. | ||
| ||
|
| |
Good picture, but no sound. | • Increase the volume. | |
| ||
| • Make sure that the sound is not muted. | |
| • Make sure that the correct audio mode is selected. | |
| • Make sure that the audio cables are connected correctly | |
| and securely to the back of your TV. | |
| • Make sure that the antenna or cable TV is connected | |
| correctly and securely. See “Connecting a cable or | |
| satellite box” or “Connecting an antenna or cable TV (no | |
| box)” in the online User Guide. | |
| • If you are using an antenna, the digital channel signal | |
| may be low. To check the digital channel signal | |
| strength, see “Checking the digital signal strength” in | |
| the online User Guide. | |
| • The audio cable(s) you are using may be bad. Try a new | |
| set. | |
|
| |
Poor picture | • Make sure that the room is not too bright. Light | |
| ||
| reflecting off the screen can make the picture difficult to | |
| see. | |
| • If an | |
| another connected device is turned on, the picture may | |
| be poor. Turn off one or more devices. | |
|
| |
Good sound but poor color | • Adjust the contrast, color, and brightness settings. | |
| ||
|
| |
Audio noise | • Other devices (for example, surround sound receiver, | |
| ||
| external speakers, fans, or hair dryers) may be | |
| interfering with your TV. Try turning off one device at a | |
| time to determine which device is causing interference. | |
| Once you have determined which device is causing | |
| interference, move it further from the TV to eliminate | |
| the interference. | |
|
| |
No output from one of the | • Adjust the audio balance. See “Adjusting sound | |
speakers | ||
settings” in the online User Guide. | ||
| ||
| • Make sure that the audio cables are connected correctly | |
| and securely to the back of your TV. | |
|
| |
After images appear | • Do not display a still image, such as a logo, game, or | |
| ||
| computer image, for an extended period of time. This | |
| can cause a permanent | |
| the screen. This type of damage is not covered by your | |
| warranty. | |
|
|