Troubleshooting
Troubleshooting
Warning: Do not try to repair your TV yourself. Refer all service to a qualified service technician.
| Symptom | Possible solution |
|
|
No power | • Make sure that the power cord is |
| connected to your TV and a |
| power outlet. |
| • Unplug the power cord, wait 60 |
| seconds, then plug the cord back |
| in and turn on your TV. |
|
|
No picture | • Make sure that the video cables |
| are connected securely to the |
| back of your TV. |
| • Adjust the contrast and |
| brightness. |
| • Make sure that the correct video |
| mode is selected. |
| • Make sure that the incoming |
| signal is compatible. |
| • Make sure that the antenna is |
| connected correctly. |
| • Check the closed caption settings. |
| Some TEXT modes can block the |
| screen. |
|
|
Good picture but no | • Increase the volume. |
sound | • Make sure that the sound is not |
| muted. |
| • Make sure that the correct audio |
| mode is selected. |
|
|
Good sound but poor | • Adjust the contrast, color, and |
color | brightness settings. |
|
|
13
Symptom | Possible solution |
|
|
Poor picture | • Make sure that the room is not |
| too bright. Light reflecting off the |
| screen can make the picture |
| difficult to see. |
| • If an |
| is connected while another |
| connected device is turned on, |
| the picture may be poor. Turn off |
| one or more devices. |
|
|
Horizontal dotted line | • Your TV may be too close to |
| another electrical device, such as |
| a hair dryer or neon light. Turn off |
| the device or move your TV. |
|
|
“Ghost” or double | • This may be caused by |
image | obstructions to the antenna, such |
| as |
| Using a highly directional |
| antenna may improve the picture |
| quality. |
|
|
Remote control does | • Press TV. |
not work | • Replace the batteries. Make sure |
| that the + and – symbols on the |
| batteries align with the + and – |
| symbols in the battery |
| compartment. |
| • Clean the remote sensor on the |
| front of your TV. |
| • Bright or fluorescent lighting may |
| interfere with the remote control |
| signal. Turn off the light or move |
| your TV. |
|
|
Snowy picture or noise | • Make sure that the A/V and |
| antenna cables are connected |
| correctly and securely. |
|
|
VGA picture is not | • Make sure that you have selected |
stable or synchronized | the correct VGA mode on your |
| computer. |
|
|
No output from one of | • Adjust the balance in the Sound |
the speakers | menu. |
|
|
Control buttons do not | • Unplug the power cord, wait a |
work | few seconds, then plug the cord |
| back in and turn on your TV. |
|
|
After images appear | • Do not display a still image, such |
| as a logo, game, or computer |
| image, for an extended period of |
| time. This can cause a permanent |
| after image to be burned into the |
| screen. This type of damage is not |
| covered by your warranty. |
|
|
Picture has a few bright | • A few bright or dark dots on an |
or dark dots | LCD screen is normal. It does not |
| affect the operation of this TV. |
|
|