DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON HANDHELD VACUUM.
If you have a question about your Dyson handheld vacuum, call the Dyson Customer Care Helpline at 1-866-693-9766 with your serial number and details of where and when you bought the handheld vacuum. The serial number can be found on the main body of the handheld vacuum behind the filter. Most questions can be solved over the phone by one of our Dyson Customer Care Helpline staff. If your handheld vacuum needs service, call the Dyson Customer Care Helpline so we can discuss the available options. If your handheld vacuum is under warranty, and it is a covered repair, it will be repaired at no cost.
DYSON HELPLINE
Call 1-866-693-9766 toll free, 7 days a week.
PLEASE REGISTER AS A DYSON HANDHELD VACUUM OWNER
To help us ensure you receive prompt and efficient service, please register as a Dyson handheld vacuum owner. There are three ways to do this:
•Online at www.dyson.com
•By calling the Dyson Customer Care Helpline: 1-866-693-9766.
•By completing and returning the attached Warranty Form to us by mail.
This will confirm ownership of your Dyson handheld vacuum in the event of an insurance loss, and enable us to contact you if necessary.
2 Year Warranty
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED WARRANTY.
WHAT IS COVERED
Your Dyson vacuum is warranted against original defects in material and workmanship for a period of two years from the date of purchase, when used for private household purposes in accordance with the Operating Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum is in proper operating condition during the warranty period. This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result of:
•Handheld vacuums purchased from an unauthorized dealer.
•Reduction in battery discharge time due to battery age or use.
•Clearing blockages from your vacuum.
•Carpet damage due to use not in accordance with flooring manufacturer’s instructions.
•Use of parts not in accordance with the Operating Manual.
•Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Operating Manual.
•External sources such as weather.
•Repairs or alterations carried out by unauthorized parties or agents.
•Use of the Dyson handheld vacuum other than for normal domestic purposes within the United States, e.g. for commercial or rental purposes.
•Normal wear and tear, including normal wearing parts such as clear bin, belt, filter, brush bar, hose assembly and power cord (or where external damage or abuse
is diagnosed).
•Use of parts and accessories other than those produced or recommended by Dyson, Inc.
WARRANTY SERVICE
•Please fill out and return the Warranty Form, or register online at www.dyson.com.
•Before service can take place, the terms of the limited warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the handheld vacuum’s rating plate, which is behind the filter.
•All work will be carried out by Dyson, Inc. or its authorized agents.
•Any replaced defective parts will become the property of Dyson, Inc.
•Service under this warranty will not extend the period of this warranty.
•If your handheld vacuum is not functioning properly, please call the Dyson Helpline at 1-866-693-9766. Most issues can be rectified over the telephone by our trained Customer Care staff. If this is not possible Dyson, Inc. will arrange for your handheld vacuum to be repaired and returned in full working order at no extra cost to yourself.
WARRANTY LIMITATIONS AND EXCLUSIONS
•Any implied warranties relating to your Dyson handheld vacuum, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some States and so this limitation may not apply to you.
•Your remedy for breach of this warranty is limited to the warranty service described above. Dyson, Inc. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your handheld vacuum. This limitation is not allowed by some States and so this limitation may not apply to you.
•This limited warranty gives you specific legal rights. You may also have other rights which vary by State.
•This limited warranty is not transferable.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson, Inc. or others on behalf of Dyson, Inc. so that we can assist you more quickly in our Customer Service department. From time to time, Dyson, Inc. may send you special offers and news of our latest innovations. Check the box on the Warranty Form within the Operating Manual if you do not wish to receive marketing or promotional information from Dyson, Inc. For more information about our data collection practices, please refer to the Dyson, Inc privacy policy at www.dyson.com/privacy
