•It is normal for the filter in the ball to turn grey in colour.
•To refit filter B:
––refit the filter on to the ball
––secure the filter by turning it clockwise so the white arrows align.
•When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.
•To watch a short online video visit:
UK – www.dyson.co.uk/dc50filterwash ROI – www.dyson.ie/dc50filterwash
BLOCKAGES – THERMAL CUT-OUT
•This appliance is fitted with an automatically resetting thermal cut-out.
•Large items may block the tools or wand inlet. If any part becomes blocked the appliance may overheat and automatically cut-out.
•If this happens, follow the instructions below in ‘Looking for blockages’.
LOOKING FOR BLOCKAGES
•Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could result in personal injury.
•Leave to cool down for 1-2 hours before checking the filters or for blockages.
•Clear any blockage before restarting.
•Look for blockages in the wand, airways and cleaner head.
•To release the hose from the machine, you will need to remove the wand.
•Open the wand release cap.
•Pull the wand up and away from the handle.
•Press the red release button in the connecting collar and remove the wand from the hose.
•Release the hose from the appliance by pressing the red tab on the base of the hose – you can see it from the front of the appliance.
•Check for blockages in the hose.
•Beware of sharp objects when checking for blockages.
•To refit the hose, align the guides on the base of the hose with the channels in the neck of the airway. Ensure the red tab faces the front of the appliance. Push the hose on. It will click into place. To refit the wand follow the instructions above in the ‘Operation’ section.
•To remove the base plate to access an obstruction, see ‘Base plate – disassembly/reassembly’.
•To look for blockages in the front airway between the ball and the cleaner head you will need to remove the cleaner head: see ‘Base plate – disassembly/ reassembly’ below on how to do this.
•To look for blockages in the rear airway between the ball and the cleaner head you will need to release the elasticated rear connection. Pull the plastic connector towards you to release from the upper airway. To replace it, pull it a little way out on the horizontal so that it aligns with the upper airway. Gently release it so it pulls itself back into place.
•Beware of sharp objects when checking for blockages.
•Refit all parts securely before using.
•Clearing blockages is not covered by your guarantee.
BRUSH BAR – CLEARING OBSTRUCTIONS
•If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you will need to remove the blockage.
•Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in personal injury.
•Beware of sharp objects when clearing obstructions.
•If you still cannot clear the obstruction, please follow the instructions below to remove the base plate. This gives more access to the obstruction. Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website. Clearing brush bar obstructions is not covered by your guarantee.
BASE PLATE – DISASSEMBLY/REASSEMBLY
•Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in personal injury.
•Lie the appliance on its front.
•There is a red latch on the connection between the ball and cleaner head. Slide it towards the ball, supporting the appliance as you do so.
•Pull the cleaner head away from the appliance. Use a constant, firm pressure.
•At each end of the cleaner head are two red levers:
––pivot the levers up and out towards the end of the cleaner head until they click
––hinge the base plate open.
•Beware of sharp objects when clearing obstructions.
•To refit the base plate, hinge it closed.
•To secure the base plate pivot both levers back into position so they are flush with the surface of the cleaner head.
•Lay the appliance on its back.
•Fit the cleaner head back onto the connections underneath the front part of the ball. Slide the cleaner head up into the channels either side of the airway. Push firmly: the cleaner head will click into place and the red latch will engage.
BRUSH BAR – TROUBLESHOOTING
If the brush bar has stopped spinning, follow the instructions above on clearing obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website.
•To watch a short online video visit:
UK – www.dyson.co.uk/dc50brushbarmaintenance ROI – www.dyson.ie/dc50brushbarmaintenance
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose of this product responsibly and recycle where possible.
GUARANTEE TERMS & CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your free 5 year guarantee, your Dyson appliance will be covered for parts and labour for 5 years from the date of purchase, subject to the terms of the guarantee.
If you have any questions about your Dyson appliance, call the Dyson Helpline with your serial number and details of where/when you bought the appliance. Most questions can be solved over the phone by one of our trained Dyson Helpline staff.
Alternatively, visit www.dyson.co.uk/support (UK) or www.dyson.ie/support (ROI) for online help, general tips and useful information about Dyson.
If your Dyson appliance needs a service, call the Dyson Helpline so we can discuss the available options. If your Dyson appliance is under guarantee, and the repair is covered, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE OWNER
To help us ensure you receive prompt and efficient service, please register as a Dyson appliance owner. There are three ways to do this:
•Online at www.dyson.co.uk/register (UK) or www.dyson.ie/support (ROI).
•Telephone the Dyson Helpline.
•Complete the enclosed form and post it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance loss, and enable us to contact you if necessary.
Your serial number can be found on your rating plate which is behind the clear bin.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED GUARANTEE
WHAT IS COVERED
The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it is found to be defective due to faulty materials, workmanship or function within 5 years of purchase or delivery (if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part).
The guarantee will only be valid (i) if the appliance is used in the country in which it was sold or (ii), if the appliance is used in Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and the same model as this appliance is sold at the same voltage rating in the relevant country.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a defect is the result of:
•Accidental damage.
•Faults caused by negligent use or care, misuse, neglect, careless operation or handling of the appliance which is not in accordance with the Dyson Operating Manual.
•Use of the appliance for anything other than normal domestic household purposes.
•Use of parts not assembled or installed in accordance with the instructions of Dyson.
•Use of parts and accessories which are not genuine Dyson components.
•Faulty installation (except where installed by Dyson).
•Repairs or alterations carried out by parties other than Dyson or its authorised agents.
•Blockages – please refer to the Dyson Operating Manual for details of how to look for and clear blockages.
•Normal wear and tear (e.g. fuse, brush bar, etc.).
If you are in any doubt as to what is covered by your guarantee, please contact Dyson.
SUMMARY OF COVER
•The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).
•You must provide proof of (both the original and any subsequent) delivery/ purchase before any work can be carried out on your Dyson appliance. Without this proof, any work carried out will be chargeable. Keep your receipt or delivery note.
•All work will be carried out by Dyson or its authorised agents.
•Any parts which are replaced will become the property of Dyson.
•The repair or replacement of your Dyson appliance under guarantee will not extend the period of guarantee.
•The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.
ABOUT YOUR PRIVACY
•Your information will be held by Dyson Limited and its agents for promotional, marketing and servicing purposes.
•If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please contact Dyson Limited.
•For more information on how we protect your privacy, please see our privacy policy on the Dyson website.
DYSON CONTACT DETAILS
UK:
Website: www.dyson.co.uk/support
Dyson Helpline: UK: 0800 298 0298 Open 7am–10pm. 7 days a week. Email: askdyson@dyson.co.uk
Address: Dyson Limited, Tetbury Hill, Malmesbury, Wiltshire SN16 0RP England. ROI:
Website: www.dyson.ie/support
Dyson Helpline: ROI: 01 475 7109 Open 7am–10pm. 7 days a week. Email: askdyson@dyson.co.uk
Address: Unit 10, Grants Lane, Greenogue Business Park, Rathcoole, Dublin 24.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
