Troubleshooting
The air cooler is not functioning at all.
xFirst, move the air cooler to another outlet, and test the outlet with a voltage tester or another appliance that is known to be
xThere could be insufficient amperage in the power circuit to start the unit. Check your fuses (refer to the rating label on the back of the unit for Amp draw).
Can I put both ice packs in the water reservoir at the same time?
xYes
Is there a difference between the "Cooling" and Humidifying" modes?
xThere is only a "Cooler/humidifier" mode- this mode cools, humidifies, and washes the air.
If the unit runs out of water, is it okay to still run the "Cooler/humidifier" mode?
xIf the unit runs out of water, the pump will never kick on, and the "Cooler/humidifier" mode will never activate.
The unit does not seem to be cooling.
xThis unit is a portable air cooler, not an air conditioner. It will lower the temperature of its airflow by up to 12 degrees F. However, it is for spot cooling only- the unit will have no effect on the ambient temperature in the room.
The unit does not seem to be cooling the airflow by 12 degrees F.
xThis unit cools the airflow up to 12 degrees F. Actual cooling will depend on ambient conditions. For example, the lower the ambient humidity, the more pronounced the cooling will be.
The control panel is getting hot .
xThere is no danger here. Use the remote control if necessary. The unit is leaking.
xMake sure the drain plug is properly installed.
xFind the source of the leak.
oIf the unit is leaking from the bottom along the circular edge, the rubber seal is not properly seated. Remove the screws from the bottom and remove the base.
Make sure the seal is in the groove properly. Reinsert the base and its screws. Contact customer service for more assistance at
oPick up the unit and look underneath for drips of water or a crack in the pan. If you find damage, contact the retailer as this is a shipping related issue.
oIf the unit is "spitting water" from the front of the unit, either turn down the fan speed or turn off the cooler/humidifier setting- in a high humidity environment, the unit may not be able to evaporate all the water into the air while the unit is set on high.
The unit has oil on the outside.
oSome oil on the outside is not abnormal. A little oil may have seeped out from the oscillating ball bearings, but can just be cleaned off with a paper towel.
