TROUBLESHOOTING
Issue | Solution |
No power to the unit. | Check to make sure the power cord is plugged |
| in |
| Check the control panel for any lights or if there |
| is any movement with any components of the |
| unit such as the ice case or water pump. If there |
| is no light or no movement, contact EdgeStar |
| support. |
|
|
Only the power and/or ice cube size lights | When the ice maker is plugged in, the power |
are on, unit is not working and does not | light may blink until you push the power button |
respond to buttons pushed on the control | to turn on the unit. |
panel. |
|
| If you push the power button, but the unit does |
| not respond, then the probable cause is a faulty |
| control panel, and needs to be replaced. |
| Contact EdgeStar support. |
After pushing the power button and making | Contact EdgeStar support. |
ice cube selections, the ice maker does |
|
nothing. |
|
Ice case moves back and forth but does not | Contact EdgeStar support. |
stop in the water fill position. |
|
Unit goes through the ice making process, | Check to see if the ice maker is being used in |
but no ice is produced, or ice cubes are | proper ambient temperature. If unit is run in a |
very small. | room that is particularly hot at times, such as |
| kitchen or laundry rooms, Please move the unit |
| to a different, cooler room and try again. |
| If ice maker is being used in proper ambient |
| temperatures, then check to see if the fan on the |
| side of the unit is working during the cycle. If not, |
| then the fan needs to be replaced as it is not |
| drawing the heat off the coils. Contact EdgeStar |
| support. |
Compressor makes a knocking noise | Make sure the unit is sitting level |
| If the unit is sitting level, then contact EdgeStar |
| support |
|
|
When the unit tries to dump the ice, the ice | The ice case hinges or the ice shovel plastic |
case and shovel jam. | tabs (on older models) are broken and need to |
| be replaced. |
|
|
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