Something Not Working
If the appliance is not working correctly, please carry out the following checks before calling out an engineer.
SYMPTOM | SOLUTION |
No power to the appliance | Check there is power at the socket |
| Check there is not a power cut by checking the |
| household lights. |
| Check the mains fuse has not blown. |
|
|
The temperature in the freezer is too high | Check the thermostat control knob is turned to the |
| correct setting relevant to ambient conditions. |
| Check the ambient temperature is within the appliance's |
| operating limits of 10 °C - 32 °C. |
|
|
The freezer lid will not open | Has the lid just been opened? If so leave for a few |
| minutes to allow the air pressure to equalise. |
| Adjust the thermostat control knob to give correct |
| temperature control. See 'Temperature Control'. |
Excessive frost and ice has built up | Check that the lid is closed. |
| Large quantities of food have recently been placed in the |
| cabinet/and or the lid is frequently opened. |
| Check that air ventilation is not obstructed.Ensure the lid |
| has not been left open. |
| Check that nothing is preventing the lid from closing. |
| Is the lid gasket intact and clean? |
| Has advised periodic cleaning been carried out. |
Noise
Refer to 'Normal Operating Sounds'
If after all these checks your appliance still does not operate correctly, contact Expert Appliance Care.
Please note that it will be necessary to provide proof of purchase for any
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