Guarantee / Customer care

Standard guarantee conditions

We, Electrolux, undertake that if within 12 months of the date of the purchase this Electrolux appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:

•The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.

•The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer's instructions.

•The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.

•Electrolux Service Force Centre must undertake all service work under this guarantee

•Any appliance or defective part replaced shall become the Company's property.

•This guarantee is in addition to your statutory

and other legal rights.

Exclusions

•Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.

•Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom.

•Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.

•Products of Electrolux manufacturer that are not marketed by Electrolux

Service and Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning

0870 5 929 929

Your telephone call will be automatically routed to the Service Force Centre covering your postcode area. For the address of your local Service Force Centre and further information about Service Force, please visit the website at

www.serviceforce.co.uk

Before calling out an engineer, please ensure you have read the details under the heading "Something not working"

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and postcode. 2.Your telephone number.

3.Clear concise details of the fault.

4.The model and Serial number of the appliance (found on the rating plate).

5.The purchase date.

Please note a valid purchase receipt or guarantee documentation is required for in guarantee service calls.

Customer Care

For general enquiries concerning your Electrolux appliance, or for further information on Electrolux products please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.electrolux.co.uk

Customer Care Department

Electrolux Major Appliances

Addington Way

Luton

Bedfordshire, LU4 9QQ

Tel: 08705 950 950 (*)

(*) Calls may be recorded for training purposes

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Electrolux SE500/1, SE501/1 user manual Guarantee / Customer care, Standard guarantee conditions
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SE501/1, SE500/1 specifications

The Electrolux SE500/1 and SE501/1 are high-performance vacuum cleaners designed for both home and professional use, providing superior cleaning capabilities with advanced technology and user-friendly features. These models stand out for their robust design and impressive suction power, ensuring that every type of debris, from dust to larger particles, is effectively captured.

One of the main features of the SE500/1 and SE501/1 is their powerful motor, which allows for deep cleaning on various surfaces, including carpets, hardwood floors, and tiles. The vacuums utilize a unique cyclone technology that enhances airflow and maximizes suction, ensuring that dirt and allergens are separated from the air and collected in the vacuum's dust container rather than clogging filters.

Both models come equipped with an advanced HEPA filter that is vital for allergy sufferers. This filter captures 99.97% of dust particles, pollen, and other allergens as small as 0.3 microns, contributing to cleaner indoor air quality. This feature is especially beneficial for households with pets or individuals with respiratory sensitivities.

Another key characteristic of the Electrolux SE500/1 and SE501/1 is their versatility. These vacuum cleaners include multiple attachments, such as a crevice tool for tight spaces, upholstery brushes for furniture, and floor nozzles suitable for different surfaces. This versatility makes them ideal for comprehensive cleaning throughout the home or workplace.

Furthermore, both models are designed with user convenience in mind. Their lightweight construction allows for easy maneuverability, while a long power cord ensures extended reach without the hassle of frequently changing outlets. The cable rewind feature is an added convenience, allowing for tidy storage after use.

In terms of durability, Electrolux has crafted these vacuum cleaners with high-quality materials, ensuring they withstand the rigors of regular use. With their combination of powerful performance, innovative technology, and thoughtful design, the Electrolux SE500/1 and SE501/1 models provide an exceptional cleaning experience, making them a smart choice for anyone seeking a reliable and efficient vacuum cleaner.
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