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C H A P T E
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ROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the
problem persists, please contact your local dealer or our service
center
.
Solutions to Common Problems
Problem Suggestion(s)
The monitor does not respond Check that the monitor’s Power Switch is on.
after you turn on the system Turn off the power and check the monitor’s power cord
and signal cable for proper connection.
Characters on the screen are dim Refer to the About
Touchmonitor
Adjustments section to adjust
the brightness.
The video is blank During operation, the monitor screen may automatically turn
off as a result of being in sleep mode press any key or touch
the screen to see if the video reappears.
Refer to the About
Touchmonitor
Adjustments section to
adjust the brightness.
Video flashes when initialized Turn the monitor off then turn it on again.
“OUT OF RANGE” display Check to see if the resolution of your computer is higher than
that of the LCD
display
.
Reconfigure the resolution of your computer to make it less
than or equal to 1024 x 768. See Appendix A for more information
on
resolution.
Touch doesn’t work Make sure the touch cable is securely attached at both ends.