C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center.

Solutions to Common Problems

Problem

Suggestion(s)

 

 

No image appears on screen.

Check that all the I/O and power connectors are properly

 

connected as described in Chapter 2.

 

Make sure the pins of the connectors are not crooked or

 

broken.

 

Test power supply by trying different cables, a different

 

wall outlet or plug another appliance into the outlet.

 

Make certain the video cable is properly connected and that

 

it is not damaged. Check for bent pins on the cable

 

connectors.

 

Ensure that your computer and video card are properly

 

configured. (Consult video card documentation.)

“Out of Range” display

Check to see if the resolution of your computer is higher

 

than that of the LCD display.

 

Reconfigure the resolution of your computer to make it less

 

than or equal to 1280 x 1024. See Appendix A for more

 

information on resolution.

OSD/Power buttons don't respond

See page 3-26 for OSD enable/disable.

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Elo TouchSystems 1847L manual Troubleshooting, Solutions to Common Problems