C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center.

Solutions to Common Problems

 

Problem

Suggestion(s)

 

The monitor does not respond

1. Check that the monitor’s Power Switch is on.

 

when turning on the system.

2. Turn off the power and check the monitor’s DC power cord

 

 

and signal cable for proper connection.

 

Characters on the screen are dim

Refer to the About Touchmonitor Adjustments section to adjust

 

 

the brightness.

 

The video is blank

1. During operation, the monitor screen may automatically turn

 

 

off as a result of the Power Saving feature. Press any key to see

 

 

if the screen reappears.

 

 

2. Refer to the About Touchmonitor Adjustments section to

 

 

adjust the brightness.

 

Screen flashes when initialized

Turn the monitor off then turn it on again.

 

“Out of Range” display

Reconfigure the resolution of your computer to make one of the

 

 

monitor’s supported video mode (see Appendix C).See Appendix A

 

 

for more information on resolution.

 

Touch doesn’t work

Make sure the touch cable is securely attached at both ends.

 

 

 

 

 

4-18

Page 22
Image 22
Elo TouchSystems 1939L manual Troubleshooting, Solutions to Common Problems, Problem Suggestions

1939L specifications

The Elo TouchSystems 1939L is a state-of-the-art touchscreen monitor designed to meet the demands of various business environments, such as retail, hospitality, and industrial applications. Combining elegant design with advanced technology, the 1939L delivers a flexible and user-friendly experience that enhances productivity and interactivity.

One of the key features of the 1939L is its 19-inch display, which boasts a high-resolution of 1280 x 1024 pixels. This resolution provides crisp and clear visuals, ensuring that users can easily read text and view images without distortion. Additionally, the monitor employs LED backlighting, which not only improves brightness and contrast but also contributes to energy efficiency, making it a sustainable choice for businesses.

The 1939L incorporates various touchscreen technologies, with the most popular option being the Elo IntelliTouch surface acoustic wave technology. This technology offers superior sensitivity and durability, enabling users to interact with the screen using fingers, gloves, or a stylus. The monitor is engineered for 24/7 operation, making it ideal for high-traffic environments where reliability is crucial.

Another notable characteristic of the 1939L is its versatile connectivity options. It supports VGA, DVI-D, and USB ports, providing easy integration with a variety of devices, such as computers, point-of-sale systems, and other peripherals. This adaptability makes the monitor suitable for different applications, whether it’s for displaying promotional content or functioning as a POS terminal.

The design of the Elo TouchSystems 1939L is both functional and aesthetically pleasing. With a sleek and compact form factor, it can be easily mounted on walls, desks, or kiosks. The durable construction ensures that the monitor can withstand the rigors of daily use, while the anti-glare glass surface reduces reflections, enhancing visibility in both bright and dim environments.

In terms of customer support, Elo TouchSystems is known for its reliable service and warranties, ensuring that businesses can operate with peace of mind. Overall, the Elo TouchSystems 1939L combines performance, durability, and user-centric design, making it an excellent choice for companies looking to enhance their interactive capabilities while maintaining efficiency. With its advanced features and robust technology, the 1939L stands out as a leading solution in the touchscreen monitor market.