TROUBLESHOOTING GUIDE (TV)

Check the following before requesting service:

SYMPTOM

POSSIBLE CAUSE

POSSIBLE SOLUTION

 

 

 

POWER

 

 

 

 

 

No power.

The AC power cord is not

Connect the AC power cord to

 

Connected.

the AC outlet.

 

 

 

TV BROADCAST RECEPTION

 

 

 

 

 

TV station experiencing problems.

Try another channel.

Poor or no picture.

 

 

Picture control is not adjusted.

Check picture control adjustments.

 

 

 

 

Possible local interference.

Check for source of reception disturbance.

 

 

 

 

Antenna/CATV connector is not connected.

Check CATV connection or VHF/UHF antenna.

 

 

 

 

TV station experiencing problems.

Try another channel.

Picture wobbles or drifts.

 

 

Cable TV channel is scrambled.

A Cable box needs to be used (if desired).

 

 

 

 

Possible local interference.

Check for source of reception disturbance.

 

 

 

 

CATV not connected.

Check all CATV connections.

No CATV reception.

 

 

AIR/CATV option set to AIR.

Set AIR/CATV option to CATV.

 

 

 

 

Cable TV service interrupted.

Contact your Cable TV company.

 

 

 

No reception above ch13.

AIR/CATV option set to AIR.

Set AIR/CATV option to CATV.

 

 

 

 

TV station experiencing problems.

Try another channel.

 

 

 

 

MUTE button is pressed.

Press MUTE button again.

Poor or no sound.

 

 

Possible local interference.

Check for source of reception disturbance.

 

 

 

 

Antenna/CATV connector is not connected.

Check CATV connection or VHF/UHF antenna.

 

 

 

 

Volume is set to minimum.

Increase volume.

 

 

 

 

TV station stopped broadcasting.

Tune to a new channel.

TV shuts off.

 

 

Sleep Timer is set.

Set Sleep Timer to Off.

 

 

 

 

Home breaker has blown.

Check breaker.

 

 

 

 

TV signal is weak.

Check CATV or VHF/UHF antenna connection.

Closed Captioning not

 

 

TV station experiencing problems or

Try another channel.

working.

program tuned is not closed captioned.

 

 

 

 

 

Closed Captioning not turned on.

Turn Closed Captioning on.

 

 

 

REMOTE CONTROL

 

 

 

 

 

 

Distance is too far or too much

Operate within 20 feet or reduce

Remote control does

light in the room.

the light in the room.

not operate.

 

 

There is an obstacle in the path of the beam

Clear the path of the beam and/or aim the

 

or remote is not aimed at the sensor.

remote at the sensor.

 

 

 

 

The batteries are weak or installed incorrectly.

Replace the batteries or install correctly.

 

 

 

PARENTAL CONTROL (PC)

 

 

 

 

 

Parental Control setting is turned off.

Turn Parental Control setting on.

PC protection not

 

 

News or sports event being broadcast.

Parental Control does not work with news or

working properly.

 

sporting events.

 

 

 

 

Ratings not set.

Set ratings as desired.

 

 

 

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Emerson DTE351 manual Troubleshooting Guide TV, Symptom Possible Cause Possible Solution Power, TV Broadcast Reception

DTE351 specifications

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