If you have problems while operating your player, please check the points below before sending it to the service center
Can not power on
The battery may be exhausted, please recharge the battery
Files can not be transferred to the player
Check if the driver is installed correctly in the computer by disconnecting and then reconnecting the player to the computer
Check the connection between the player and PC, and confirm the USB cable is properly connected
No sound from the headphones
Please ensure the volume is turned up, and the headphones are properly connected
Check if the format of music file is supported by the player
Can not record
Check if there is enough memory and battery capacity
Display is in the wrong language
Please ensure you selected the correct language from the “Settings ” menu
The buttons do not work
The player may be locked. Press and HOLD the [ ] button to deactivate the lock function
Press the reset hole with a metal pin to re-initialize the system of the player
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TROUBLESHOOTING
My computer is not detecting the MP3 Player with Windows Vista
There is a USB mass storage devices recognition issue with Windows Vista acknowledged by Microsoft. A solution is available in the
Service Pack 1 which may be downloaded from Microsoft’s website
I cannot display my .jpg files
Many digital cameras and image editing softwares add hidden data to the .jpg files. This data can prevent your MP3 from loading the images.
Try to eliminate them by saving the file with another name.