Emerson 350-500VA, PA500-120U Maintenance, Warranty Registration, Troubleshooting Chart

Models: 350-500VA PA350-120U PA500-120U

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TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING CHART

The information below indicates various symptoms a user may encounter in the event the PowerSure PST experiences a problem. Use this information to determine whether external factors caused the problem. See Troubleshooting Chart for suggested remedy.

If the UPS fails to operate properly, turn off the unit and repeat the steps in the Installation section of this manual. If the prob- lem persists, refer to the chart below:

1.The Fault indicator illuminates, indicating the UPS detected a problem.

Fault

Utility/Battery

Indicator

Indicator

Site Wiring

Fault Indicator

2.An alarm sounds, alerting that the UPS requires attention. The alarm can be silenced except for low battery, overload and overtemperature warning conditions.

3.Utility and/or Battery indicators may be illuminated as a diagnostic aid to the operator, as shown below:

Problem

Cause

Solution

 

 

 

 

 

Check the circuit

 

 

protector on the side of

 

 

the UPS. If it is tripped,

 

 

reset it and restart the

UPS will not

Overload/

UPS.

For further help, call

start

Short circuit

your local dealer,

 

 

 

 

Liebert representative

 

 

or the Liebert

 

 

Worldwide Support

 

 

Group.

 

 

 

 

UPS not

Plug in power cord

 

plugged in

securely.

GUIDE TO STATUS INDICATORS

Fault

Site Wiring

Utility/Battery

 

 

(Red)

Fault (Amber)

(Green)

Diagnosis/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Audible Alarm

!

 

 

 

 

+

 

-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Normal Mode

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UPS is

 

 

ON

operating in

 

 

Normal Mode;

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

no beep.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery Test

 

 

Flashing

has been

 

 

initiated; no

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

beep.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Flashing

 

 

ON

Site Wiring

 

 

Fault; no beep.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The unit is

Flashing

 

ON

overloaded;

 

beep every

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

half-second

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The UPS has

ON

 

 

ON

failed;

 

 

continuous

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

beep

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unit has shut

Flashing

 

 

 

down due to

 

 

 

overload;

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

continuous

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

beep

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The UPS shut

ON

 

 

 

down due to

 

 

 

failure;

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

continuous

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

beep

Battery Mode

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The UPS is

 

 

Flashing

operating in

 

 

Battery mode;

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

beep every 5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

seconds.

 

 

Flashing

UPS battery is

 

 

low; beep every

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

half-second

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The unit is

Flashing

 

 

Flashing

overloaded;

 

 

beep every

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

half-second

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The UPS has

ON

 

 

Flashing

failed;

 

 

continuous

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

beep

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MAINTENANCE

The PowerSure PST UPS requires very little maintenance. Follow these practices to prevent problems.

CLEANING THE UPS

The following will help ensure trouble-free operation for years:

Vacuum dust from the ventilation intake occasionally.

Wipe the cover periodically with a dry cloth.

MAINTAINING BATTERIES

The batteries are valve-regulated, nonspillable, lead acid and must be kept charged to retain their design life. The UPS continuously charges the batteries when connected to the utility supply, even while the UPS is switched off.

When storing the UPS, it is recommended to plug in the UPS for at least 24 hours every four to six months to ensure full recharge of the batteries.

 

Circuit

Reset the circuit

 

protector

protector and restart the

 

tripped

UPS.

 

 

 

 

Power not

Have the utility

 

available at

 

receptacle checked by a

 

utility

UPS starts

qualified electrician.

receptacle

on battery,

 

 

 

but will not

 

 

 

Wait until the voltage

switch to AC

 

Input voltage

rises to an appropriate

 

 

below

level or have the utility

 

threshold

receptacle checked by a

 

 

qualified electrician.

 

 

 

 

 

Wait until voltage lowers

 

AC

to an appropriate level

 

or have the utility

 

overvoltage

 

receptacle checked by a

 

 

 

 

qualified electrician.

 

 

 

 

Overload/

Check the circuit

 

Short circuit

protector on the rear of

 

 

the UPS. If it is tripped,

 

 

 

 

reset it and restart the

 

 

UPS.

 

 

If the problem persists,

UPS shuts

 

disconnect some of the

 

equipment from your

down, Fault

Internal UPS

UPS—the total wattage

Indicator lit

of your equipment must

 

fault

not exceed the capacity

 

 

of the UPS. For further

 

 

help, call your local

 

 

dealer, Liebert

 

 

representative or the

 

 

Liebert Worldwide

 

 

Support Group.

 

 

 

Site Wiring

Line-neutral

Have the utility checked

Fault

reversal/Poor

by a qualified

Indicator

ground

electrician.

illuminated

connection

 

 

 

 

UPS not

Overload

Reduce load.

 

 

Battery not

 

providing

 

expected

charged due

Recharge battery.

backup time

to a recent

 

 

outage

 

WARRANTY REGISTRATION

To register for warranty protection:

Visit the Quick Links section of our Web site at: http://www.liebert.com

Click on Product Warranty Registration and fill in the form.

IF YOU HAVE ANY QUESTIONS,

PLEASE CONTACT US AT:

US: 800-222-5877

Outside the US: 614-841-6755

upstech@liebert.com

SL-23275QS (9/03) Rev. 0

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Emerson 350-500VA, PA500-120U quick start Maintenance, Warranty Registration, Troubleshooting Chart, upstech@liebert.com