Troubleshooting
Emotiva’s X-Ref 10 DSP Powered Subwoofers are carefully designed and manufactured from high-quality precision components to ensure years of trouble free operation.
The troubleshooting section describes some common problems and how to eliminate them. If this doesn’t solve your problem, please contact Emotiva Technical Support, where a real person will be glad to help you get up and running.
Please remember to power down your X-Ref 10 and all connected equipment before changing or disconnecting cables.
The following two procedures will address the vast majority of problems that you may encounter:
Check the power connections:
Verify that your X-Ref 10 is turned on (the Power switch is on the back) and plugged into an active AC outlet. If the X-Ref 10 is turned on, the Power LED on the back of the unit should be lit (red indicates Standby; green indicates Active) and the blue fluorescent display (on top of the X-Ref 10) should light if you briefly press the button in the center of the rotary encoder (the black circle next to the display).
If not, verify that the Power switch is set to On, that the power cord is firmly inserted into the back of the X-Ref 10 and an AC outlet, and that the AC outlet is alive. If so, then verify that the fuse in the X-Ref 10 is not blown.
Check the signal source:
Verify that your signal source is sending output to the X-Ref 10. Some devices don’t send output to one or more subwoofer outputs unless configured to do so. In addition, some home theater pre/processors only send output to the subwoofer when certain types of program material are playing and certain decoder options are chosen (for example, some don’t send output to the LFE output when playing stereo material).
If your X-Ref 10 appears to “work” with some content and not other, check the documentation that came with your source component.
If the rear panel indicator LED is red, this indicates that the X-Ref 10 is in Standby mode (and that no input is being received).
