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| Technical Support (FAQ) | AOC 9KLR |
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| Problem | Possible Solution |
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| Power LED is not ON | • Make sure the power cord is properly connected to a grounded power | |
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| outlet and to the monitor. |
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| No Plug & Play | • Confirm that your computer is Plug & Play compatible. |
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| • Confirm that your video card is Plug & Play compatible. |
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| • Inspect the video cable and make sure that none of the pins are bent. | |
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| • Make sure the AOC monitor drivers are installed |
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| (AOC monitor drivers are available at: www.aocmonitor.com) | |
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| Picture is fuzzy | • Adjust the Contrast and Brightness settings. |
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| Picture bounces or a wave | • Move electrical devices away from the monitor. They may be causing | |
| pattern is present in the | electrical interference. |
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| picture |
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| Power LED is ON (green or | • Press a key on the keyboard or wiggle the mouse to | |
| orange light is ON) but | monitor. |
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| there is no video or picture. | • Make sure the video cable is properly connected to the computer. | |
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| • Inspect the video cable and make sure none of the pins are bent. | |
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| • Make sure your computer is operating correctly by pressing the CAPS | |
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| LOCK key and observing whether the CAPS LOCK light turns ON or | |
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| OFF. |
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| Missing one of the primary | • Inspect the video cable and make sure that none of the pins are bent. | |
| colors (RED, GREEN, or | • Make sure the video cable is properly connected to the computer. | |
| BLUE) |
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| Screen image is not | • Adjust the Horizontal, Vertical or Zoom settings in the OSD window. | |
| centered or sized properly |
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| Picture has color defects | • Adjust the User Color setting in the OSD window. |
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| (white doesn’t look white) |
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| AOC 9KLR | 11 | v3_123102 |
