Envision Peripherals EN-5100E user manual Technical Support FAQ, Problem Possible Solution

	Technical Support (FAQ)	EN-5100e
Problem	Possible Solution
Power LED is not ON	• Make sure the power button is ON.
	• Make sure the power cord is properly connected to a grounded power outlet
	and to the monitor.
No Plug & Play	• Confirm that your computer is Plug & Play compatible.
	• Confirm that your video card is Plug & Play compatible.
	• Inspect the video cable and make sure that none of the pins are bent.
	• Make sure the Envision monitor drivers are installed.
	(ENVISION monitor drivers are available at: www.ENVISIONmonitor.com)
Picture is fuzzy	• Adjust the Contrast and Brightness settings.
Picture bounces or a	• Move electrical devices away from the monitor. They may be causing
wave pattern is	electrical interference.
present in the picture
Power LED is ON	• Press a key on the keyboard or wiggle the mouse to re-activate the monitor.
(green or orange light	• Make sure the video cable is properly connected to the computer.
is ON) but there is no	• Inspect the video cable and make sure none of the pins are bent.
video or picture.	• Make sure your computer is operating correctly by pressing the CAPS LOCK
	key and observing whether the CAPS LOCK light turns ON or OFF.
Dead Pixel Criteria	• In order to provide the highest performing products, EPI has set the following
	limits as to the maximum allowable number of bad pixels:
	4 Bright Sub-pixels or 4 Dark Sub-pixels or combination of 6 Dark & Bright.
	The panel used on this product has a total of 2,359,296 sub-pixels. So even
	the maximum allowed of 6 bad sub-pixels would only amount to a very small
	0.00025% of the total sub-pixels.
Missing one of the	• Inspect the video cable and make sure that none of the pins are bent.
primary colors (RED,	• Make sure the video cable is properly connected to the computer.
GREEN, or BLUE)

EN-5100e 12 31MY02