| Technical Support (FAQ) | |
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Problem | Possible Solution |
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Power LED is not ON | • Make sure the power button is ON. |
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| • Make sure the power cord is properly connected to a grounded power | |
| outlet and to the monitor. |
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No Plug & Play | • Confirm that your computer is Plug & Play compatible. |
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| • Confirm that your video card is Plug & Play compatible. |
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| • Inspect the video cable and make sure that none of the pins are bent. | |
| • Make sure the Envision monitor drivers are installed |
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| (ENVISION monitor drivers are available at: www.ENVISIONmonitor.com) | |
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Picture is fuzzy | • Adjust the Contrast and Brightness settings. |
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Picture bounces or a wave | • Move electrical devices away from the monitor. They may be causing | |
pattern is present in the | electrical interference. |
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picture |
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Power LED is ON (green | • Press a key on the keyboard or wiggle the mouse to | |
or orange light is ON) but | monitor. |
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there is no video or | • Make sure the video cable is properly connected to the computer. | |
picture. | • Inspect the video cable and make sure none of the pins are bent. | |
| • Make sure your computer is operating correctly by pressing the CAPS | |
| LOCK key and observing whether the CAPS LOCK light turns ON or OFF. | |
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Missing one of the | • Inspect the video cable and make sure that none of the pins are bent. | |
primary colors (RED, | • Make sure the video cable is properly connected to the computer. | |
GREEN, or BLUE) |
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Screen image is not | • Adjust the Horizontal, Vertical or Zoom settings in the OSD window. | |
centered or sized properly |
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Picture has color defects | • Adjust the User Color setting in the OSD window. |
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(white does not look white) |
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11 | 31MY02 | |
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