EPSON PRODUCT SUPPORT BULLETIN

Date:

04/1/2003

Originator:

TC

PSB #:

PSB.2003.04.001

Authorization:

 

Reference:

N/A

Total Pages:

2

Product(s):

Perfection 640U/1240U/1250/1640SU/1650/2450/1260/1660/2400/3200

 

Series Scanners and the Stylus CX 3200/5200 all-in-one series

 

Subject:

Smart Panel Copy Utility may produce copies with a light gray/blue/pink

 

background when printing to non-EPSON printers.

 

 

Description of issue:

If you are using Copy from EPSON Smart Panel 2.5/2.6 or you installed the Copy utility 2.00A patch for Smart Panel 2.0A/1.0.xA, you may find that the program produces copies with a light gray/blue/pink background.

Reason:

This is because when printing to non-EPSON printers with the Copy utility, the Automatic Document Enhancement feature is turned off by default.

Solution:

To remove the background, you must enable Automatic Document Enhancement. To turn on this feature, launch the Copy applet by double-clicking on its icon. Select Epson TWAIN 5 at the following window and click “OK”.

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