EPSON PRODUCT SUPPORT BULLETIN

Date:

9/6/2002

Originator:

JD

PSB #:

PSB.2002.02.003R1

Authorization:

 

Reference:

N/A

Total Pages:

3

Product(s):

Perfection 640U, 1240, 1640, 1250, 1650, 2450, 1260, 1660, 2400 series

 

scanners

 

 

Subject:

Copy Utility Workaround for Non-Epson Printers

 

 

This bulletin was created to provide information on using Smart Panel’s Copy Utility with non-Epson printers in Windows. The following sections describe a workaround that can be used when Copy Utility has problems working with non-Epson printers.

Description of Issue:

Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents. Although Copy works with non-Epson printers it does not support all models. Epson periodically releases updates to support the newer models. However, since new printers are continually being released to market, the current Copy update may not work with the latest models.

When Copy Utility launches, it first initializes the scanner and printer. If it does not recognize the printer, the program will normally return an error. The error message may vary depending on the operating system and version of Copy. In some cases, the program won’t generate an error dialog; instead, it will launch and then quickly shut down. If you get the error dialog, it will typically look like one of those listed below. When you click OK to close the dialog, the program takes you back to the Smart Panel main user interface.

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